Andreia Meyers

SAP SD KEY USER

• Enhanced productivity and reduced external Support Cost by Providing First Line Technical Support for OpCo End User Issues/Tickets
• Strategized between Global Key User Team and OpCo MM/FI/CO Domain Key Users to understand cause & effect, opportunities to align changes/opportunities on global level
• Proposed Change/Enhancement Requests to Governance Team (Business Rational, Benefit, Valuation) Gathered Internal Approvals, Presented Case, Assisted and Coordinate User Testing)
• Develop SOP Training Docs and Tools to improve training, gain user confidence, onboard new users
• Enforce Data Governance in data cleansing, maintenance, identify/reduce system manipulation and inefficiencies
• Support OpCo on SAP Improvement and Other Projects (2018 Participated in SAP planning development, blueprint definition, assessed processes, and synced with Global Interface, 2021 Support for SAP SD Implementation/Testing & Data Migration, TTT, UAT, EUT Cutover Prep, Continuous Regression Testing, 2024 Responsible for SAP SD assistance to support Technical Upgrade)
• SD Key User Support Contact (Customer, Material, Info Record Master Data, Order to Cash Process, Contract Management, Credit Management for all Sales Rep Team, Sales Support Team, Outbound Logistics Manager, Contracts Manager, Billing/AR Manger/Credit Management Team)

Managed Retail Sales Operations Team

• Experience in hiring/firing process, managing hours/time off requests, onboarding plan, creating a brand new team, cross training, goaling, yearly reviews, organized team bonding events
• Oversee Team Responsibilities, Training, Guidance & Growth Development
• Responsible for Leading Highly Effective Team held to high standards - collaborative order management, reduced overdue deliveries, worked with DOT Foods, Uber Freight, reduction of aged inventory, demand planning, customer relationship management, approval on trade promotion and deduction management
• Increased efficiency by streamlining coordination processes and utilizing SAP Mapping/EDI functionality
• GDSN Item Setup thru Syndigo and 1World Sync
• Coordinated cross-functional teams resulting in seamless project execution and enhanced outcomes

• Maintained/Reviewed Product Schedules
• Advised production dept of potential fallbacks, assisted in expediting
• Provided Customer feedback - generated deviations, revision modifications, corrective actions
• Generated Customer/Company Sales and Inv Reports for Director of Sales
• Reviewed Contract Requirements
• Cultivated strong relationships with vendors and customers to support admin operations