Andreia Negri Boschert
Administrative Assistant
Westerville,Ohio
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
25
25
years of professional experience
27
27
years of post-secondary education
Work History
Office Manager
Ferreira Contracting LLC
05.2023 - 02.2024
- Interacted with customers by phone, email to provide information, sales proposals, invoices, contract agreement, renovation work schedule, etc.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Maintained and updated office records, both digital and physical.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Monitored and tracked budgets and expenses.
- Created and maintained detailed records of all office activities.
- Reported to Accountant monthly sales-tax return, and annual income tax.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Managed account and perform bookkeeping.
- Developed strong relationship with across-functional sub-contractors.
- Coordinated bank deposits weekly.
- Created, maintained and updated filing systems for paper and electronic documents
- Delivered performance reviews, recommending additional training or advancements
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Coached new hires on company processes while managing employees to achieve maximum production
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Set aggressive targets for employees to drive company success and strengthen motivation
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Established team priorities, maintained schedules and monitored performance
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Assisted in organizing and overseeing assignments to drive operational excellence
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Assistant Manager
A&M Rocha Cleaning Service LLc
03.2022 - 04.2023
- Manage payroll process for housekeeping team.
- Manage accounts and perform bookkeeping.
- Attend periodic staff meetings in order to develop ideas to enhance service offerings.
- Identify new business opportunities and raise these with cleaning manager.
- Maintain efficient and accurate records for quality and cost control.
- Answer company main phone number (line) and direct calls to appropriate departments.
- Plan and maintain work schedules at multiple client facilities.
- Provide administrative assistance to manager; sales proposals, appointment set up, follow up correspondence.
- Manage records and information, create reports per management team requests.
- Perform other office tasks (replenish office supplies, etc.).
- Complete weekly schedule for cleaning staff.
- Interview new staff.
- Keep track of inventory needs.
- Assist with administrative tasks as needed.
- Maintain quality standards.
- Prepare annual income tax.
- Develop strong relationship with across-functional team.
Administrative Assistant
Danieli's Cleaning Service LLc
08.2021 - 03.2022
- Data entry into software, invoicing, spreadsheets for data collected.
- Assisting with payroll functions and other duties as assigned.
- Scheduling and maintaining communication with staff.
- Developing and updating relevant spreadsheets for data collected.
- Do basic bookkeeping, and complete bank transitions.
- Assist manager with general tasks.
Administrative Assistant
One Hope Community Church Of The Nazarene
03.2019 - 12.2020
- Paid vendor invoices and track bank account balances.
- Coordinated bank deposits and report financial results on regular basis to leadership team.
- Developed monthly financial statements, including cash flow, profit and loss statements, and balance sheets.
- Monitored office expenses and enter cash receipts into system Quickbooks.
- Maintained office supplies by checking inventory and ordering items as needed.
- Answered incoming calls, emails and reports when appropriate.
- Prepared monthly meeting report.
- Managed leadership team agenda.
Training and Development Sr. Specialist
Owens Corning
04.2012 - 12.2016
- Built and managed relationships with key clients and partners to drive growth.
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Assisted with developing effective training policies and procedures to improve operations.
- Modeled effective and constructive communication behaviors between department heads, low-level staff and senior leaders to improve cross-functional collaboration.
- Offered coaching and resources to help program participants maintain progress and achieve goals.
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Verified accuracy and effectiveness of reporting processes, effectively using LMS to track and model data for management review.
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Recruitment, training and development.
- Prepare internal and external audits for company, tracking management systems ISO 9001, OHSAS 18001, ISO 14001.
- Leader of TPM Program - Education and Training Pillar and PFL (People Leadership Fundamentals).
- Led coaching program for leaders.
Training Analyst
Martinrea Honsel Brasil
05.1999 - 07.2011
- Create and oversaw operational training programs.
- Develop and implemented successful onboarding program.
- Develop job-specific competencies and performance standards.
- Establish and maintained quality control standards.
- Provide coaching and mentoring to employees.
- Conduct needs assessments to identify gaps in performance and develop targeted learning solutions.
- Develop and executed performance management programs to increase employee engagement and productivity.
- Analyze and evaluate training effectiveness and program outcomes.
- Recruitment, training and development.
- Internal and external audit based on automotive rules and certifications.
- Develop of salary plan.
- Support lean manufacturing projects and Six Sigma Program.
Education
Professional Certificate - Personal & Professional Coaching
Brazilian Coaching Society
Brazil 01.2014 - 07.2014
MBA - Business Administration
INPG - Business School
Brazil 01.2004 - 12.2005
Bachelor of Administrative Studies - Business Administration
Institution Hoyler
Brazil 01.1999 - 12.2023
Skills
Expense Reporting
Billing
Report Preparation
Administrative Support
Office Management
Bookkeeping
Data Entry
Business Administration
Financial Tracking
Payroll Processing
Document Management
Organizational Skills
Documentation and Control
Office Administration
Training Program Development
Recruiting
Learning Management Systems
Performance Assessment
Employee Coaching
Leadership Training
Coaching and Mentoring
Training Material Updates
Program Implementation
Timeline
Office Manager
Ferreira Contracting LLC
05.2023 - 02.2024
Assistant Manager
A&M Rocha Cleaning Service LLc
03.2022 - 04.2023
Administrative Assistant
Danieli's Cleaning Service LLc
08.2021 - 03.2022
Administrative Assistant
One Hope Community Church Of The Nazarene
03.2019 - 12.2020
Professional Certificate - Personal & Professional Coaching
Brazilian Coaching Society
01.2014 - 07.2014
Training and Development Sr. Specialist
Owens Corning
04.2012 - 12.2016
MBA - Business Administration
INPG - Business School
01.2004 - 12.2005
Training Analyst
Martinrea Honsel Brasil
05.1999 - 07.2011
Bachelor of Administrative Studies - Business Administration
Institution Hoyler
01.1999 - 12.2023