Andreia Reid
East Orange,USA
Summary
- Self-Motivated &; Self-Directed
- Flexible Team-Player
- 10+ years of Customer Service
- Strong Communication Skills
- Volunteer work for 3 different organizations through out Newark
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Clerk Typist
Department of Children and Families Protection and Permanency
Maplewood, NJ
09.2023 - Current
- Produces and proofreads a variety of business documents including, but not limited to: reports, letters, correspondence, order forms, and presentations.
- Transcribes hand-written notes and voice recordings, as needed.
- Prepares documents for requested form of delivery, which may include digital methods (e-mail, cloud upload) and physical methods (printing, copying, hand delivery, mail, etc.)
- Answers phones and greets clients as needed; routes calls to appropriate staff and/or takes and delivers messages.
- Maintains files and records as requested and according to departmental policies and procedures.
- May be required to complete specialized forms and labels.
- Performs other related duties as assigned
- Assist clients with Home arrangements(shelters, Apartments and etc.)
- Distribute checks to workers for clients for Groceries, Clothing, School supplies, and Rent.
CSR - Customer Service Representative (Part-time)
Wine.com
California
04.2022 - 01.2023
- Company Overview: Wine.com is an online wine retailer.
- Provide friendly, helpful customer support to Wine.com customers during the busy holiday season.
- Assist customers with a wide variety of potential issues, including order placement, order status updates, order modifications, delivery issues, and product issues.
- Comfortably work across multiple platforms, including Zendesk, Microsoft Office, and internal Wine.com tools.
- Handle customer support inquiries via phone
- Help be the Voice of the Customer internally, flagging potential product issues and working to improve the customer experience.
- Customer oriented and friendly with a friendly, supportive presence on the phone.
- Strong verbal and written communication skills.
- Ability to work will with customers and colleagues in a fast-paced environment.
- Previous experience in customer service, retail or hospitality a plus.
- Familiarity with call center technology (Zendesk a plus).
- Proficiency with MS Office (Word, Excel and Outlook) a plus.
- Strong data entry and typing skills.
- A friendly, 'can do' attitude.
- Knowledge and enjoyment of wine desired but not required.
- Wine.com is an online wine retailer.
Bartender/Server/Host (part-time)
Aloha krab
Bloomfield, NJ
09.2022 - 12.2022
- Work directly with customers by mixing and serving drink orders.
- Responsibilities include verifying age requirements, knowing alcohol pairing and tastes, making traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies.
Bank Teller (remote) Contract Job
The Judge Group
Matawan, NJ
01.2022 - 02.2022
- Furnish current and accurate information on all products, services, and special campaigns offered by the bank; resolve product or service related inquiries and research issues accurately/efficiently by adhering to the 'first call resolution' client service standard by responding to inquiries accordingly; demonstrate ability to independently handle challenging client interactions with tact, professionalism and minimal supervisory support.
- Meet and or exceed service, productivity and quality metrics set by department management, ensuring service provided exceeds client expectations; solidify client relationships by proactively identifying needs and offering services/products that will meet those needs.
- Possess up-to-date knowledge on all client service channels, in particular, emerging technology-related banking products, including online and mobile application banking.
- Communicate with clients effectively (verbal, written, email) and provide feedback to supervisors.
- Conduct service-related and/or marketing outbound telephone calls to specifically targeted clients.
- Perform additional responsibilities as needed.
- Ensure compliance with all regulations, policies, and procedures.
Customer Service Representative (Remote) MDDOL
ASK Staffing
Georgia
06.2021 - 10.2021
- Input and make corrections to unemployment claim information. Record and transmit action taken on a claim to accurately determine claim status.
- Analyzing claim information to determine the cause of outstanding issues.
- Use telephones to reach out to customers and verify account information.
- Assessing eligibility requirements based on UI Code, Policies, and Procedures.
- Evaluating wage and earnings.
- Communicating with claimants and employers by phone to obtain missing information.
- Working closely with subject matter experts to gain further understanding of unique issues and how to address them.
- Referring more complex issues to supervisor or tenured staff.
- Notating all contacts and actions taken on a claim clearly and thoroughly.
- Demonstrating the ability to make timeline and logical decisions.
- All other duties as assigned by management to support claim processing.
- Collect past debt of overdue payments from claimants (inside sales).
- Processing claimants personal 1-9 documents needed to receive benefits.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
- Negotiation with over payments under claimants account.
- Answered phone and assisted customers with changes.
Customer Service Representative (Remote)
Corestaffing Maximus Health Services
Virginia
01.2021 - 05.2021
- Company Overview: Get Covered Nj/ Mass Vax is a health services organization.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade health care accounts.
- Advise on company information.
- Typing 36 wpm.
- Answer questions about healthcare plans and dental.
- Order entry for patrons.
- Inside sales.
- Inform customer of dyne saving on they plan they chose.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Read from scripts.
- Handle changes in policies or renewals.
- Follow the HIPPA rules and regulations when it comes to signing up a customer.
- Schedule appointments for vaccinations.
- Made reports concerning positive cases.
- Reach out to companies about opening vaccination spikes within workplace.
- Issued emails to contact if they lost their vaccination cards.
- Get Covered Nj/ Mass Vax is a health services organization.
Server/Bartender
Cheesecake Factory
Short Hills, NJ
01.2020 - 03.2020
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Communicate order details to the Kitchen Staff.
- Serve food and drink orders.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
- Arrange table settings and maintain a tidy dining area.
- Deliver checks and collect bill payments.
- Carry dirty plates, glasses and silverware to kitchen for cleaning.
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
- Follow all relevant health department regulations.
- Provide excellent customer service to guests.
Manager Head Server/ Trainer /bartender
Luna Stella Restaurant
Maplewood, NJ
06.2019 - 03.2020
- Trained, coached, and developed 30 member staff, with the express purpose of integrating talented individuals into a team capable of exceeding all customer and corporate expectations with regard to service, food safety, and restaurant cleanliness.
- Documented the restaurant's seminars and updated the restaurant's social media menu and photography.
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
- Prepared tables by setting up linens, silverware and glasses.
- Inform customers about the daily specials.
- Offer menu recommendations upon request.
- Check for allergies and food restriction any guest or their family may have.
- Up-sell additional products when appropriate.
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Communicate order details to the Kitchen Staff.
- Serve food and drink orders.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
- Arrange table settings and maintain a tidy dining area.
- Deliver checks and collect bill payments.
- Carry dirty plates, glasses and silverware to kitchen for cleaning.
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
- Follow all relevant health department regulations.
- Provide excellent customer service to guests.
Server
The Cassidy Restaurant and Bar
Maplewood, NJ
03.2018 - 05.2019
- Hired, trained, coached, and developed 30 member staff, with the express purpose of integrating talented individuals into a team capable of exceeding all customer and corporate expectations with regard to service, food safety, and restaurant cleanliness.
- Documented the restaurant's seminars and updated the restaurant's social media menu and photography.
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
- Prepared tables by setting up linens, silverware and glasses.
- Inform customers about the daily specials.
- Offer menu recommendations upon request.
- Check for allergies and food restriction any guest or their family may have.
- Up-sell additional products when appropriate.
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Communicate order details to the Kitchen Staff.
- Serve food and drink orders.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
- Arrange table settings and maintain a tidy dining area.
- Deliver checks and collect bill payments.
- Carry dirty plates, glasses and silverware to kitchen for cleaning.
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
- Follow all relevant health department regulations.
- Provide excellent customer service to guests.
Server/Bartender
Marcus B&P
Newark, NJ
11.2017 - 03.2019
- Providing excellent wait service to ensure satisfaction.
- Taking customer orders and delivering food and beverages.
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
- Prepare tables by setting up linens, silverware and glasses.
- Inform customers about the day's specials.
- Offer menu recommendations upon request.
- Up-sell additional products when appropriate.
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Communicate order details to the Kitchen Staff.
- Serve food and drink orders.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
- Arrange table settings and maintain a tidy dining area.
- Carry dirty plates, glasses and silverware to kitchen for cleaning.
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
Education
High School Diploma -
Malcolm X Shabazz High School
Newark, NJ06.2007
Some College (No Degree) - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Client support
- Sales proficiency
- Accurate typing ability
- Point of sale expertise
- Management skills
- Client relationship management
- IT technical support
- Cash handling proficiency
- Efficient order processing
- Administrative support experience
- Remote sales expertise
- Proficient in Google Docs
- Microsoft software proficiency
- Hospitality operations experience
- Strategic negotiation skills
- Detailed account reconciliation
- Business growth initiatives
- Clinical hospital experience
- Billing and collections oversight
- Workplace organization
- Tenant relations management
- Client account management
- Mediation and negotiation skills
- Financial tracking
- Guest service expertise
- Effective leadership
Certification
SORA
Personal Information
Authorized To Work: US
Authorized To Work: Remotely
Languages
English
Full Professional
References
References available upon request.
Timeline
Senior Clerk Typist
Department of Children and Families Protection and Permanency
09.2023 - Current
Bartender/Server/Host (part-time)
Aloha krab
09.2022 - 12.2022
CSR - Customer Service Representative (Part-time)
Wine.com
04.2022 - 01.2023
Bank Teller (remote) Contract Job
The Judge Group
01.2022 - 02.2022
Customer Service Representative (Remote) MDDOL
ASK Staffing
06.2021 - 10.2021
Customer Service Representative (Remote)
Corestaffing Maximus Health Services
01.2021 - 05.2021
Server/Bartender
Cheesecake Factory
01.2020 - 03.2020
Manager Head Server/ Trainer /bartender
Luna Stella Restaurant
06.2019 - 03.2020
Server
The Cassidy Restaurant and Bar
03.2018 - 05.2019
Server/Bartender
Marcus B&P
11.2017 - 03.2019
High School Diploma -
Malcolm X Shabazz High School
Some College (No Degree) - Business Administration
Southern New Hampshire University