Hi, I’m
Andreia Satterfield
Burlington,NC
Summary
Dedicated and customer-focused Flight Attendant with experience in the airline industry. Adept at ensuring passenger safety, providing exceptional in-flight service, and maintaining a positive cabin atmosphere. Seeking an opportunity to contribute skills and expertise to create a safe and enjoyable travel experience for passengers.
Overview
14
years of professional experience
1
Certification
Work History
Avelo Airlines
Flight Attendant
05.2023 - Current
Job overview
- Ensured safety and security of passengers and crew during all phases of flight, adhering to FAA regulations and company policies.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Conduct pre-flight safety briefings, demonstrating use of safety equipment, and verifying passengers' compliance with safety protocols.
- Ensured safety and comfort of customers onboard aircraft.
- Provided exceptional in-flight service, including meal and beverage service during Charters, passenger assistance, and responding to passenger requests and concerns.
- Maintained clean and organized cabin environment, regularly restocking supplies and performing cabin checks.
- Collaborated with flight crew to coordinate in-flight tasks, resolve any issues, and address emergency situations effectively.
- Consistently received positive feedback from passengers for professionalism, courtesy, and attention to their needs.
- Demonstrated flexibility in handling schedule changes, delays, and other unexpected situations, ensuring smooth travel experience for passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted passengers with storing luggage and helped locate seating.
AMOR BEAUTY LLC
Hairstylist
07.2018 - 05.2023
Job overview
- Consult with clients on stylistic options for their hair
- Scheduled customer appointments per and rearranged individual time slots to meet demand.
- Listen to clients' needs to determine their preferences
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Describing different hair care products and their benefits
- Shampoo, cut, color, and highlight hair
- Specialize in Brazilian Blowout
- Create customized hair care regimen and educate clients about products and self-maintenance for healthy hair
- Generate budgets for product purchasing and clientele pricing
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Establish and maintain on-going salon standards, policies and procedures
- Building personal relationship with clients to ensure return visits
- Adhere to salon safety and cleanliness standards
- Manage bookings and welcome clients into store
- Keep updated on hairstyle trends and styling methods
- Monitor salon supplies and equipment and place orders for restocking as needed.
VOLUME SALON
Master Stylist
10.2014 - 07.2018
Job overview
- Specialized in all hair textures and treatments including Natural Hair
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Braiding for hair extensions , Keratin Treatment, Tape in Hair Extensions and Bridal Hair
- Communicated with clients regarding hair care needs, expectations and treatments
- Maintained sanitized work station, equipment and tools
- Acted as salesperson to sell hair care products to clients
- Educated clients on hair care maintenance
- Recorded client records of hair care needs and styles to reference
- Suggest treatments and styles to suit customers’ appearance and desired look
- Followed all salon policies and procedures
- Developed on-going relationship with clients.
Northwood Ravin LLC.
Concierge Specialist
01.2015 - 04.2017
Job overview
- Managed all client/resident services with high degree of privacy
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Facilitated residents request for dining and tourist attractions by researching various venues and locals
- Networked with residents including VIP, pro-athletes or celebrities
- Arranged for transportation to and from airport, train station, and events for residents
- Resolved conflicts with residents through active listening and effective communication
- Communicated security policies and procedures to residents, guests and apartment team to promote visitor confidence and safety
- Process important queries and manage customer expectations in polite and friendly manner
- Developed internal team correspondences, updated information for meetings and resident communications.
K-12 CHARLOTTE MECKLENBURG SCHOOLS
SUBSTITUTE TEACHER
04.2011 - 11.2014
Job overview
- Performed instructional and classroom management for absent teachers
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Managed classroom routines by developing interpersonal and organizational skills along with effective communication skills amongst students and other school staff members
- Follow procedures and achieve lesson goals
- Comply with all school regulations and policies at all times
- Ensure students are safe inside and outside of classroom
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Levered classroom discussion strategies to engage students and promote topics ad boost learning opportunities
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
AVEDA SALON & SPA
HAIR STYLIST
03.2012 - 08.2012
Job overview
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Beleza Couture Studio
HAIR STYLIST
06.2009 - 01.2012
Job overview
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Aveda InstituteChapel Hill, NC
Associate of Arts from Cosmetology
2008
Shaw UniversityRaleigh, NC
Bachelor of Science from Speech Pathology/
Audiology
2004
Skills
- Safety Procedures: Proficient in emergency procedures, evacuation protocols, and first aid
- Customer Service: Strong interpersonal and communication skills, with focus on delivering exceptional passenger service
- Conflict Resolution: Effective in handling passenger conflicts and addressing in-flight issues with calm and composed demeanor
- Teamwork: Collaborative and cooperative, working closely with fellow crew members to ensure harmonious flight
- Attention to Detail: Meticulous in maintaining clean and organized cabin and ensuring passengers' comfort
- Adaptability: Able to handle challenging situations and adapt to changing conditions
Certification
- FAA Flight Attendant Certificate
- First Aid and CPR Certification
Additional Information
- Sharon
(404)822-1038
- Rachel Nyugen
(251)623-5666
Timeline
Flight Attendant
Avelo Airlines
05.2023 - Current
Hairstylist
AMOR BEAUTY LLC
07.2018 - 05.2023
Concierge Specialist
Northwood Ravin LLC.
01.2015 - 04.2017
Master Stylist
VOLUME SALON
10.2014 - 07.2018
HAIR STYLIST
AVEDA SALON & SPA
03.2012 - 08.2012
SUBSTITUTE TEACHER
K-12 CHARLOTTE MECKLENBURG SCHOOLS
04.2011 - 11.2014
HAIR STYLIST
Beleza Couture Studio
06.2009 - 01.2012
Aveda Institute
Associate of Arts from Cosmetology
Shaw University
Bachelor of Science from Speech Pathology/
Audiology