Andreia Satterfield
Burlington
Summary
Creative and highly educated professional with career built on success in social media and networking. Driven and dedicated and offering polished skills in communication, strategy and research. Successful helping companies reach more revenue-producing clients across multiple social media platforms.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Flight Attendant
Avelo Airlines
05.2023 - Current
- Ensured safety and security of passengers and crew during all phases of flight, adhering to FAA regulations and company policies.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Conduct pre-flight safety briefings, demonstrating use of safety equipment, and verifying passengers' compliance with safety protocols.
- Ensured safety and comfort of customers onboard aircraft.
- Provided exceptional in-flight service, including meal and beverage service during Charters, passenger assistance, and responding to passenger requests and concerns.
- Maintained clean and organized cabin environment, regularly restocking supplies and performing cabin checks.
- Collaborated with flight crew to coordinate in-flight tasks, resolve any issues, and address emergency situations effectively.
- Consistently received positive feedback from passengers for professionalism, courtesy, and attention to their needs.
- Demonstrated flexibility in handling schedule changes, delays, and other unexpected situations, ensuring smooth travel experience for passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted passengers with storing luggage and helped locate seating.
Salon Owner/Operator
AMOR BEAUTY LLC
07.2018 - 05.2023
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Utilized social media platforms for promotion of salon services, attracting new clientele through engaging visual content showcasing completed styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Boosted salon revenue by offering innovative styling services and promoting retail product sales.
- Consistently received positive feedback from clients, leading to frequent referrals and repeat business for the salon.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
Master Stylist
VOLUME SALON
10.2014 - 07.2018
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Communicated with clients regarding hair care needs, expectations and treatments
- Maintained sanitized work station, equipment and tools
- Acted as salesperson to sell hair care products to clients
- Educated clients on hair care maintenance
- Recorded client records of hair care needs and styles to reference
- Suggest treatments and styles to suit customers’ appearance and desired look
- Followed all salon policies and procedures
- Developed on-going relationship with clients.
- Increased salon revenue by promoting and selling various hair care products, treatments, and services.
Concierge Specialist
Northwood Ravin LLC.
01.2015 - 04.2017
- Managed all client/resident services with high degree of privacy
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Facilitated residents request for dining and tourist attractions by researching various venues and locals
- Networked with residents including VIP, pro-athletes or celebrities
- Arranged for transportation to and from airport, train station, and events for residents
- Resolved conflicts with residents through active listening and effective communication
- Communicated security policies and procedures to residents, guests and apartment team to promote visitor confidence and safety
- Process important queries and manage customer expectations in polite and friendly manner
- Developed internal team correspondences, updated information for meetings and resident communications.
SUBSTITUTE TEACHER
K-12 CHARLOTTE MECKLENBURG SCHOOLS
04.2011 - 11.2014
- Performed instructional and classroom management for absent teachers
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Managed classroom routines by developing interpersonal and organizational skills along with effective communication skills amongst students and other school staff members
- Follow procedures and achieve lesson goals
- Comply with all school regulations and policies at all times
- Ensure students are safe inside and outside of classroom
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Levered classroom discussion strategies to engage students and promote topics ad boost learning opportunities
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
HAIR STYLIST
Beleza Couture Studio
06.2009 - 01.2012
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
Associate of Arts - Cosmetology
Aveda Institute
2008
Bachelor of Science - Speech Pathology/ Audiology
Shaw University
2004
Skills
- Customer Service: Strong interpersonal and communication skills, with focus on delivering exceptional service
- Adaptability: Able to handle challenging situations and adapt to changing conditions
- Strong Work Ethic
- Customer Service
- Social Media Strategy
- Content Marketing
- Performance Tracking
- Social Media Platforms
- Employee Training
- Upselling Services
- Salon Marketing
- Health and safety
- Reliability and punctuality
- Verbal and written communication
Certification
- FAA Flight Attendant Certificate
- First Aid and CPR Certification
Timeline
Flight Attendant
Avelo Airlines
05.2023 - Current
Salon Owner/Operator
AMOR BEAUTY LLC
07.2018 - 05.2023
Concierge Specialist
Northwood Ravin LLC.
01.2015 - 04.2017
Master Stylist
VOLUME SALON
10.2014 - 07.2018
SUBSTITUTE TEACHER
K-12 CHARLOTTE MECKLENBURG SCHOOLS
04.2011 - 11.2014
HAIR STYLIST
Beleza Couture Studio
06.2009 - 01.2012
Associate of Arts - Cosmetology
Aveda Institute
Bachelor of Science - Speech Pathology/ Audiology
Shaw University
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