Andreia Silva
Selden,NY
Summary
Organized and dedicated administrative professional with successful experience in fast-paced office settings with proven track record of providing exceptional customer service. Hardworking team player with expertise in completing various clerical tasks and offering staff support, offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Manager of Operations
The Rusty Spur Décor And More
10.2020 - Current
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Mentored employees and offered constructive feedback for performance improvement.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Collaborated with executives to develop and execute strategic business plans.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Negotiated contracts, pricing structures and delivery schedules.
Doctor's Office Assistant
Long Island Laparoscopic Surgery, Dr. Arif Ahmad
10.2016 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Maintained patient confidence and protected operations by keeping information confidential and following HIPAA guidelines.
- Registered new patients in electronic medical record prior to scheduling appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Registered patients and completed associated paperwork for accurate records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled office meetings and client appointments for staff teams.
International Sales Representative and Assistant
Future Graphics LLC.
03.2005 - 05.2013
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
Education
High School Diploma -
Centereach High School
Centereach, NY06.1999
Skills
- Excels at Multi-tasking in a fast paced environment
- Superior telephone and customer service skills
- Computer experience with Microsoft Word, Excel and Outlook
- Fast Learner and always eager to learn new things
- Highly Dependable
- Great Attitude
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Manager of Operations
The Rusty Spur Décor And More
10.2020 - Current
Doctor's Office Assistant
Long Island Laparoscopic Surgery, Dr. Arif Ahmad
10.2016 - 01.2020
International Sales Representative and Assistant
Future Graphics LLC.
03.2005 - 05.2013
High School Diploma -
Centereach High School
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