Andreia Wacker
Webster,TX
Summary
Results-driven Store Manager with over 22 years of experience in retail operations. Specializes in inventory management and team training, ensuring compliance and efficiency. Committed to fostering a positive shopping environment and driving sales growth through strategic initiatives.
Seasoned retail professional known for exceptional team leadership and training capabilities. Skilled in problem-solving and multitasking, with a focus on improving customer satisfaction and operational efficiency.
Dynamic Store Manager with expertise in customer service and team leadership. Proven track record in implementing promotional strategies that boost sales and enhance customer engagement.
Overview
28
28
years of professional experience
Work History
Store Manager
Circle K
06.2003 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, reducing stock discrepancies through effective monitoring techniques.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented promotional strategies that increased sales and improved customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed and maintained relationships with vendors to optimize product selection and pricing.
Courtesy Clerk
Fiesta Mart LLC
06.1998 - 12.2000
- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Trained new staff on operational procedures and customer interaction techniques, improving team performance.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Education
GED -
Tegeler Career Center
Houston, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Friendly and positive
- Store merchandising
- Cash management
- Retail inventory management
- Recruitment and hiring
- Inventory control
- Employee training
- Program implementation
- Loss prevention procedures
- Retail merchandise quality standards
- Proficient Excel
- Proficient Word
- Proficient Power Point
- Proficient Adobe
- Proficient Google Sheets
Accomplishments
- Achieved Group efficiency by introducing Google Sheets for multiple tasks.
- Converted stores in South Region to Operation Excellence standards.
Languages
Spanish
Limited Working
Timeline
Store Manager
Circle K
06.2003 - Current
Courtesy Clerk
Fiesta Mart LLC
06.1998 - 12.2000
GED -
Tegeler Career Center