Andreina Aleman
Aubrey,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Manager
A&C Construction And Remodeling
08.2017 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Submit, obtain and get issue city permits required to building projects
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
Account Sales Representative
La Subasta
06.2016 - 08.2017
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
Marketing Assistant Extern
Bancaribe
03.2014 - 10.2015
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising, and website copy.
- Researched and evaluated potential new markets and products.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Events pre-production, production, postproduction.
- Designed, managed and resolved all tasks related to the phases of production. National Events and local
- Generated reports.
- Media database: National, regional, and local newspaper, television, radio and magazine.
- Direct relations with the mass media and journalists.
- Write, distribute, and follow up press releases in mass media.
- Managed general photo archive.
- Customer Service
Marketing Assistant
UCAB
09.2011 - 03.2014
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
- Conducted thorough research to construct creative and fresh ideas.
- Events pre-production, production, postproduction. Designed, managed and
- resolved all tasks related to the phases of production. (Max. 500 people).
- Generated reports.
- Media database: national and local newspaper, television, radio.
- Direct relations with the mass media and journalists.
- Write, distribution and follow up press releases in mass media.
- Managed general photo archive.
- Customer Service: Face to face/by phone.
- Generated reports and results.
- Designed marketing strategies to the department weekly, biweekly, monthly and quarterly: social networks (Twitter, Facebook), website, promotional videos, flyers and different prints advertising
- Budgeted advertising and events.
- Produced institutional videos.
- Customer service contacts in person or by phone.
- Coordinated the volunteer program.
Education
No Degree - Teaching English As A Second Language (ESL)
Collin County Community College
Plano, TX01.2016
Bachelor Degree in Social Communication - Arts Audiovisuals
Universidad Catolica Andres Bello
Venezuela11.2015
Skills
- Calculate Commissions
- Team Bonding
- Photography Shoots
- Preparing Proposals
- Excellent Multitasking Abilities
- Event Coordination
- Training and Development
- Proposal Writing
- Calendar Management
- Budgeting
- Microsoft Office
- Organizational Skills
- Office Supplies and Inventory
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
A&C Construction And Remodeling
08.2017 - Current
Account Sales Representative
La Subasta
06.2016 - 08.2017
Marketing Assistant Extern
Bancaribe
03.2014 - 10.2015
Marketing Assistant
UCAB
09.2011 - 03.2014
No Degree - Teaching English As A Second Language (ESL)
Collin County Community College
Bachelor Degree in Social Communication - Arts Audiovisuals
Universidad Catolica Andres Bello