Andreina Estrada Manzo
Fort Collins,CO
Summary
Motivated Clinical Mental Health Counseling graduate student with a strong commitment to enhancing therapeutic skills and gaining practical, hands-on experience. Known for being a hardworking, resourceful, and dedicated individual eager to contribute to a team-oriented environment while expanding knowledge in mental health practices. Seeking an internship opportunity to deepen understanding of clinical practices, support clients effectively, and advance along a fulfilling counseling career path.
Overview
10
10
years of professional experience
Work History
Registered Behavior Technician
Align Behavior Therapy
03.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
Front Desk Cashier
Lowes Home Improvement
12.2022 - 02.2024
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Contributed toward maintaining a positive work environment by supporting colleagues and assisting with cross-training tasks.
- Participated in ongoing training sessions to stay updated on industry trends and best practices in customer service and hospitality management.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Merchandise Stocker
Costco
09.2014 - 08.2022
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
- Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
Education
Master of Science - Clinical Mental Health Counseling
University of West Alabama
Livingston, AL03.2026
Bachelor of Science - Human Development And Family Studies
Colorado State University
Fort Collins05.2018
Skills
- Patience and Empathy
- Time management skills
- Bilingual (English/Spanish)
- Excellent Communication
- Reliability
- Detail-orientated
- Multitasking Abilities
- Work Ethic and Integrity
- Maintaining confidentiality
Timeline
Registered Behavior Technician
Align Behavior Therapy
03.2024 - Current
Front Desk Cashier
Lowes Home Improvement
12.2022 - 02.2024
Merchandise Stocker
Costco
09.2014 - 08.2022
Master of Science - Clinical Mental Health Counseling
University of West Alabama
Bachelor of Science - Human Development And Family Studies
Colorado State University
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