Andreina Franco
Summary
Dynamic professional with a proven track record at Jersey City Medical Center, excelling in emergency response and patient care. Expertise in active listening and team collaboration, thriving in high-pressure environments to ensure optimal outcomes. Quick learning ability and analytical thinking enhance service delivery and operational efficiency across diverse settings.
Overview
8
8
years of professional experience
Work History
Interpreter
Hola Silvia Traducciones
Raleigh, North Carolina
01.2025 - Current
- Interpreted documents and conversations in multiple languages to facilitate clear communication.
- Collaborated with team to enhance interpretation quality and service delivery outcomes.
Dispatcher
Kettering Transportation Services
Dayton, Ohio
11.2024 - 08.2025
- Coordinated transport schedules to optimize routing and ensure timely patient care.
- Trained new dispatch staff on procedures and system usage, improving the onboarding process and operational readiness.
Call Center Technician
Direct Marketing Group
Raleigh, NC
09.2022 - 11.2024
- Provided technical support for customer inquiries and issues, resolving concerns promptly.
- Managed customer communications using call center software to ensure streamlined interactions.
Emergency Medical Technician
Jersey City Medical Center Emergency Medical Services
06.2018 - 09.2021
- Delivered basic life support, trauma care, immobilization, airway management, and patient examination for adults and pediatrics to ensure optimal patient outcomes.
- Responded to emergency calls, providing immediate care to critically ill and injured patients and facilitating timely transport to appropriate medical facilities.
Education
High School -
Roxbury High School
New Jersey01-2015
Associate's - Nursing
Wake Tech Community College
Raleigh, NC04-2026
Skills
- Quick Learning
- Adaptable
- Active Listening
- Analytical and Creative Thinking
- Patient care
- Medical terminology
- Emergency response
- Team collaboration
- Communication skills
- Multitasking
Languages
- English, Fluent
- Spanish, Fluent
- American Sign Language, Basic
Timeline
Interpreter
Hola Silvia Traducciones
01.2025 - Current
Dispatcher
Kettering Transportation Services
11.2024 - 08.2025
Call Center Technician
Direct Marketing Group
09.2022 - 11.2024
Emergency Medical Technician
Jersey City Medical Center Emergency Medical Services
06.2018 - 09.2021
High School -
Roxbury High School
Associate's - Nursing
Wake Tech Community College