Andreina Gomez
Escondido,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Graybill Medical Group
10.2017 - 11.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques and also scheduling appoinmtments
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Self-motivated, with a strong sense of personal responsibility. Worked remote in the year 2020-2024
Receptionist
Escondido Post Acute Rehab
10.2019 - 05.2020
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled office meetings and patient appointments for staff teams.
Member Access Point Specialist
TRUE Care
05.2015 - 06.2017
- Followed all company policies and procedures to deliver quality work.
- Greeted incoming calls professionally, provided friendly, knowledgeable assistance and and directed incoming calls to correct offices.
- Confirmed/scheduled appointments, communicated with patients, and updated patient records.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
High School Diploma -
Orange Glen High School
Escondido, CA06-2013
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Caring and empathetic
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Escondido Post Acute Rehab
10.2019 - 05.2020
Patient Access Representative
Graybill Medical Group
10.2017 - 11.2024
Member Access Point Specialist
TRUE Care
05.2015 - 06.2017
High School Diploma -
Orange Glen High School
Similar Profiles
David Bridgeman, MDDavid Bridgeman, MD
Physician at Graybill Medical GroupPhysician at Graybill Medical Group
INGRID REINIGINGRID REINIG
Diagnostic Radiology Technologist at Graybill Medical Group/ MetisDiagnostic Radiology Technologist at Graybill Medical Group/ Metis
Yesenia RangelYesenia Rangel
MSS Specialty Coordinator at Select Medical-ConcentraMSS Specialty Coordinator at Select Medical-Concentra