Andreina Oliver Flores
Hyattsville,MD
Summary
Early-career property management professional with experience supporting leasing, move-ins, move-outs, and resident account records. Known for clear communication, maintenance follow-up, and accurate rent collection. Brings strong Yardi and Microsoft 365 skills to help keep operations organized and responsive.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Resident Manager
Southern Management Companies
New Carrollton, MD
07.2024 - Current
- Coordinated resident requests, complaints, and follow-up with maintenance teams.
- Collected rent payments and processed resident account records.
- Assisted leasing activities, move-ins, and move-out procedures.
- Conducted apartment inspections and documented property condition issues.
- Communicated with vendors for repairs, deliveries, and service scheduling.
- Drafted legal documents such as eviction notices in accordance with applicable laws.
Server
Dlena
Washington , DC
04.2021 - 09.2024
- Welcomed guests into dining area and presented menus in Dlena dining room
- Took food and beverage orders accurately at tables
- Coordinated with kitchen staff on special requests and timing
- Delivered attentive customer service, enhancing guest satisfaction.
- Managed POS terminals for accurate order input, bill splitting, and total calculations.
- Handled money transactions accurately while following company procedures for handling cash payments.
Lead Hostess, Server
El Centro DF
Washington, DC
10.2022 - 08.2023
- Coordinated seating plans with servers, bartenders, and kitchen staff.
- Trained new host staff on greeting standards and guest service etiquette.
- Managed reservations and waitlist flow using front desk host software.
- Organized large parties for special events such as birthdays or anniversaries.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
Education
High School Diploma -
High Point High School
Beltsville, MD06-2022
Skills
- Lease management
- Rent processing
- Property assessments
- Maintenance management
- Vendor coordination
- Yardi management
- Microsoft Office
- Tenant relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CNA
- T.E.F.L
Timeline
Resident Manager
Southern Management Companies
07.2024 - Current
Lead Hostess, Server
El Centro DF
10.2022 - 08.2023
Server
Dlena
04.2021 - 09.2024
High School Diploma -
High Point High School