Andreina Ramos
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
12
12
years of professional experience
Work History
Receptionist/ Biller and Coder
Greater North Texas Pediatrics
03.2023 - Current
- Greeting patients/ parents professionally both in person and on the phone. ( See from15-25 patients daily.)
- Verifying insurances
- Pulling charts
- Sending/ submitting claims off to clearing house or mailing out insurances.
- Distribute New Patient paperwork/Required Forms.
- Distribute patient messages to the correct department/staff member.
- Abide by HIPAA requirements & expectations.
- Contribute to a positive & compassionate work environment.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents, and checking facility email.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Organized, maintained and updated information in computer databases.
- Collect copays, deductibles, coinsurance and past due balances payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Team Member
Taco Cabana
04.2020 - 06.2024
- Responsible for the completion of a variety of tasks relating to the preparation and service of food to customers, and to the maintenance of a clean and pleasant dining environment.
- Greet and thank customers Place customer food and beverage orders through verbal communication and/or automated systems.
- Relay customer food and beverage orders from service counter to kitchen operations
- . Cook, prepare, package and pour food and beverages in kitchen operations by and and/or through the use of kitchen equipment, such as fryers, open-flame gas grills, cooking vats, ice machines, food processors, and other smallware's while utilizing proper food safety and sanitation procedures.
- Stock kitchen and customer service operations with necessary food, beverage, packaging and service materials.
- Stock salsa bars with appropriate levels of sauces, condiments, paper and utensils.
- Fill food and beverage orders of customers as part of the coordinated kitchen and customer service operations.
- Collect customer payments and return proper change to customers through use of the cash register.
- Unload deliveries of food, beverage, packaging and serving materials to the restaurant.
- Clean the interior and exterior of the entire restaurant premises.
- Cleaning work shall entail sweeping and mopping floors, scrubbing, rinsing and polishing tables, seats, windows, doors, countertops, kitchenware, and kitchen equipment, and removing unused items from the dining area and litter from the premises.
- Observes/follows alcoholic beverage laws, when applicable. Maintain safe public access to the restaurant. Perform all other duties as assigned by management.
Medical Assistant
Bob L. Pansick MD
12.2020 - 03.2023
- Scheduling appointments
- Answering inbound calls and outbound calls
- Sending faxes
- Setting up new patients
- Pulling charts
- Filing chart alphabetic order
- Taking patients histories, auto refractor, Optical Coherence Tomography (OCT) (glands, retina, glaucoma), retina photos, FAF photos, external photos, stereo disc photo, potential acuity, Humphrey visual field, phoropter, blephex procedure, entering all information in EMA MD in patient chart
- Print out patient notes and file them in their chart
- Process payment on AdvancedMD
- Enter any new insurance information
- Verify insurance and if we are in network
- Take copy of their id and insurance cards.
- Optical coherence tomography, lensstar, corneal topography
- Surgery packets (cataract, pterygium, entropion). Training new hires to use equipment and software.
Optical Tech
America’s Best Contacts and Glasses
05.2020 - 12.2022
- Ensure high quality patient care
- Maintains a professional atmosphere and appearance of doctor’s office and pretest room
- Understands ocular terminology and diseases and knows the ocular abbreviations
- Explains to the patient the types of preliminary examinations
- Completes necessary paperwork and performs testing on patients prior to doctor examination
- Promotes visual field testing and retinal screenings to eligible patients
- Performs exam pre-screening
- Reviews prescriptions and/or patient information carefully and identifies special needs
- Consults with the optician, doctor or retail management when necessary
- Fills out referral forms and follow-up paperwork as required
- Maintains accurate and organized patient records
- Ensures equipment, both doctors and pre-test, is properly maintained
- Follows all store and corporate policies and procedures
- Participates in regularly scheduled mandatory communications meetings in order to keep informed of changes in corporate policies and initiatives
- Greet customers in store or over the phone
- Schedule and/or reschedule appointments
- Friendly reminders of appointments
- Pull charts (patients history), filing charts. Verifying insurance.
Sales Assist.
Rent-A-Center
04.2015 - 05.2020
- Greet and assist customers on the sales floor
- Obtain new rental orders over phone and sales floor
- prospect for new business by telemarketing and distributing print materials.
- Complete rental agreements as required.
- Maintain the store in Rent Ready condition and keep coworkers informed of promotions and products.
- Assist in reviewing past due accounts and collections activities. Assist with customer service calls.
- Organize and follow up on daily activity using D.A.P. Monitor and improve the sales skills of coworkers needed.
- Develop, implement, and monitor weekly sales plans with specific goals.
- Run reports and manage bank deposits and inventory as required or assigned.
- Manage product service and assist managers in ordering merchandise.
- Follow all policies and procedures and adhere to all standards.
- Assist as needed in loading trucks per policy to product merchandise.
- Assist as needed in delivering merchandise to customers.
- Assisting installing merchandise and instructing on proper use.
- Assist in picking up merchandise from customer homes.
- Keeping the store floor and back office clean and organized.
- Training new hires, onboarding, explaining positions, expectations of their job title.
Waitress
Emeritus at Vickery Towers
03.2013 - 05.2014
- Making sure coffee trays are fresh and full.
- Preparing waters for tables (breakfast, lunch, and dinner), putting silverware on the table before every meal.
- Taking orders, taking food to the residents.
- Making sure they are satisfied with their meal.
- Clean lobby when all residents are done.
Education
Medical Billing and Coding - Medical Office Administration, Medical billing & coding, terminology (CPT) Coding, international classification of disease coding, healthcare common procedure coding system, medical office accounting, patient scheduling, HIPAA knowledge, Medicare & medicaid knowledge, medical insurance billing, patient registration, computer skills: microsoft office word, excel, email, power point
Everest College
Dallas, Tx05.2011
Basic - Math, Language, History, ROTC, Reading
Woodrow Wilson H.S
Dallas, Tx05.2007
Skills
- Customer service, organization, Scheduling, Microsoft word, Emailing, coding, billing
- Data entry
- Telephone skills
- Time management
- Organization skills
- Customer/Client relations
- Appointment scheduling
- File management
- Document management
- Clerical support
- Basic accounting
- Information protection
- Front desk operations
Accomplishments
- Updated and maintained company database to reflect current and accurate client records for more than 300 accounts.
LANGUAGES
English, Spanish
Timeline
Receptionist/ Biller and Coder
Greater North Texas Pediatrics
03.2023 - Current
Medical Assistant
Bob L. Pansick MD
12.2020 - 03.2023
Optical Tech
America’s Best Contacts and Glasses
05.2020 - 12.2022
Team Member
Taco Cabana
04.2020 - 06.2024
Sales Assist.
Rent-A-Center
04.2015 - 05.2020
Waitress
Emeritus at Vickery Towers
03.2013 - 05.2014
Basic - Math, Language, History, ROTC, Reading
Woodrow Wilson H.S
Medical Billing and Coding - Medical Office Administration, Medical billing & coding, terminology (CPT) Coding, international classification of disease coding, healthcare common procedure coding system, medical office accounting, patient scheduling, HIPAA knowledge, Medicare & medicaid knowledge, medical insurance billing, patient registration, computer skills: microsoft office word, excel, email, power point
Everest College
Awards
TOP GUN for achieving standard deliveries and hitting credit goals.
Similar Profiles
JULIE FROMINGJULIE FROMING
Physician Assistant and Clinical Supervisor at Texas Children's Pediatrics North ShorePhysician Assistant and Clinical Supervisor at Texas Children's Pediatrics North Shore
Noemi Siller-ZunigaNoemi Siller-Zuniga
Medical Assistant at Clinical Pediatrics of North TexasMedical Assistant at Clinical Pediatrics of North Texas
CLARISA CONLEYCLARISA CONLEY
LVN Pediatrics Triage Nurse at Texas Children's Pediatrics/Texas Children's HospitalLVN Pediatrics Triage Nurse at Texas Children's Pediatrics/Texas Children's Hospital
Sydney EitelSydney Eitel
Receptionist/Medical Biller and Coder at SCA HealthReceptionist/Medical Biller and Coder at SCA Health
Lauren TennantLauren Tennant
Front Desk Medical Receptionist/Biller/Coder/ at Pace Blvd Family PracticeFront Desk Medical Receptionist/Biller/Coder/ at Pace Blvd Family Practice