Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Work Availability
Languages
Generic

Andreina Rodriguez

Airline agent
Jamaica,NY

Timeline

Baggage Service Agent ticket/gate Boarding

Matrix Aviation Services
11.2021 - Current

High School Diploma -

Liceo Don Juan Hernandez
2009.08 - 2013.06

Work History

Baggage Service Agent ticket/gate Boarding

Matrix Aviation Services
11.2021 - Current
  • Built positive relationships with customers by providing exceptional customer service.
  • Effectively communicated with customers regarding delayed or missing luggage, providing updates on resolution status as necessary.
  • Fielded customer complaints and comments about baggage services.
  • Conducted thorough inspections of damaged luggage claims, assessing repair feasibility or compensation eligibility accordingly.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Education

High School Diploma -

Liceo Don Juan Hernandez
Sabana Iglesia
2009.08 - 2013.06

Skills

  • Claims
  • Ticketing system expertise
  • Passenger assistance
  • Baggage handling
  • Flight scheduling
  • Lost and found management
  • Complaint handling
  • Professionalism
  • Inventory organization
  • Self motivation
  • Equipment operation
  • Work Planning and Prioritization
  • Task prioritization
  • Visual inspection
  • Team building
  • Safety precautions
  • Safety procedures
  • Heavy lifting
  • Adaptability and flexibility
  • Effective communication
  • Active listening
  • Team collaboration
  • Organizational skills
  • Excellent communication
  • Problem-solving abilities
  • Attention to detail
  • Teamwork and collaboration
  • Willing to learn
  • Safety protocol
  • Baggage checking
  • Managing time
  • Client service
  • Security procedures
  • Team coordination
  • Unclaimed baggage handling
  • Baggage tracking systems
  • Airport safety awareness
  • Baggage claim processing

Summary

Personable and reliable professional with keen eye for detail and positive attitude. Possesses foundational knowledge in customer service and logistics, with skills in handling inquiries and resolving issues efficiently. Committed to ensuring smooth and seamless baggage management to enhance customer satisfaction. Developed strong problem-solving and customer service skills in high-paced transportation environment. Excels in managing logistics and efficiently addressing issues under pressure. Seeking to transition to new field leveraging these transferable skills to contribute effectively in dynamic setting. Offering dedicated and adaptable approach to learning and growing within customer service-oriented environment. Brings ability to quickly acquire necessary knowledge in baggage handling and problem-solving skills. Ready to use and develop communication and organizational abilities in [Desired Position] role. Professional with strong experience in airport operations, equipped to handle baggage services efficiently. Proven track record of teamwork, adaptability, and achieving results in fast-paced environments. Skilled in customer service, problem-solving, and effective communication. Reliable and capable of meeting changing demands while ensuring smooth operations and passenger satisfaction. Experienced with baggage handling, customer service, and operational efficiency. Utilizes effective communication to address customer inquiries and coordinate with team members. Track record of ensuring baggage safety and timely service in dynamic airport environment. Service-oriented aviation professional equipped to handle baggage services with precision. Known for resolving customer concerns efficiently and maintaining operational efficiency. Committed to teamwork and adaptability, showcasing excellent customer service and organizational skills. Knowledgeable [Desired Position] with solid background in managing baggage services. Proven track record of ensuring smooth operations and resolving customer issues effectively. Demonstrated strong communication and problem-solving skills in fast-paced environment. Organized Baggage Service Agent with extensive knowledge of [Software] use and baggage handling. Adept at tracking baggage and remaining professional in stressful situations. Successful at keeping detailed records with an understanding of baggage insurance and claims. Personable Baggage Service Agent with [Number] years of experience in airline services. Adept at remaining calm in stressful situations and performing baggage services quickly. Successful at [Software] use and excellent customer service. Dependable Baggage Service Agent with [Number] years of experience. Adept at maintaining detailed records and calming down upset customers. Accomplished at working quickly and efficiently with professionalism and accuracy. Friendly and organized Baggage Handler skilled in time management and client services. Proven history of maintaining personable demeanor even under stressful circumstances. Committed to ensuring the safe arrival of passengers property at final destinations. Conscientious Baggage Handler skilled in treating passenger property with care. Well-versed in [Type] procedures and compliance requirements. Excellent time management and communication skills. Careful and dependable Baggage Handler with significant stamina and physical strength. Familiar with luggage transport. A team-player with excellent customer service skills. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work Preference

Work Type

Part Time

Work Location

On-SiteRemote

Important To Me

Flexible work hoursWork-life balanceCareer advancementWork from home optionPaid time offTeam Building / Company Retreats4-day work week

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English Spanish
Native or Bilingual
Andreina Rodriguez Airline agent
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