Andreina Rojas
South Jordan
Summary
Bilingual (English/Spanish) remote customer service professional with experience in e-commerce, warehouse logistics, and subscription-based customer support. Proven ability to resolve customer issues efficiently using multiple systems, maintain high-quality service standards, and communicate effectively across diverse teams. Seeking a remote position in a fast-paced, customer-first environment where strong problem-solving and communication skills can make an impact.
Overview
3
3
years of professional experience
Work History
General Construction Worker
Salt Lake City International Airport
Salt Lake City
11.2024 - Current
- Supported installation and maintenance of luggage transportation systems
- Helped with wiring, alarms, welding, and sensor installations
- Collaborated with engineering teams on technical setups and repair tasks
- Performed general construction and maintenance duties as needed
Warehouse Associate
Amazon
South Jordan
02.2024 - 10.2024
- Packed and scanned products to ensure proper routing and timely shipping
- Replenished inventory and organized items to support efficient packing workflows
- Assisted in resolving conveyor belt issues within the engineering area
- Maintained fast-paced productivity while ensuring safety and accuracy
Remote Customer Service Representative
Alorica
Remote
07.2022 - 11.2023
- Delivered excellent service via phone, email, and chat for a variety of client accounts
- Resolved customer issues related to billing, subscriptions, orders, account access, and product questions
- Used multiple systems and CRM platforms simultaneously to investigate and resolve concerns
- Processed refunds, cancellations, and exchanges with a focus on customer satisfaction and retention
- Provided clear explanations of product features, policies, and promotions
- Met or exceeded performance metrics including customer satisfaction (CSAT), average handle time, and quality assurance scores
- Maintained accurate and up-to-date customer records and case documentation
Education
A.S. - Computer Engineering
Salt Lake Community College
Salt Lake City, UT07.2025
Skills
- Customer Service
- Communication
- Customer Satisfaction
- Customer Retention
- Conflict Resolution
- De-escalation
- Active Listening
- Empathy
- Professional Phone Etiquette
- Professional Email Etiquette
- Handling High-Volume Inquiries
- Cross-Cultural Communication
- CRM Platforms
- Salesforce
- Zendesk
- Multi-System Navigation
- Troubleshooting
- Microsoft Office Suite
- Word
- Excel
- Outlook
- Data Entry
- Accurate Documentation
- Order Management Systems
- Remote Work Tools
- Slack
- Microsoft Teams
- Billing Support
- Returns Processing
- Refunds Processing
- Exchange Processing
- Inventory Management
- Order Fulfillment
- Problem-Solving
- Time Management
- Self-Motivation
- Team Collaboration
Timeline
General Construction Worker
Salt Lake City International Airport
11.2024 - Current
Warehouse Associate
Amazon
02.2024 - 10.2024
Remote Customer Service Representative
Alorica
07.2022 - 11.2023
A.S. - Computer Engineering
Salt Lake Community College