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Andreina Sanchez
Higher University Technician Degree In Chemical Processes
Colombia,Valle Del Cauca
Summary
Dynamic Medical Records Supervisor with a proven track record at OCLINICALS, leading a team of 40+ agents to achieve a 98% compliance rate. Skilled in project management and team leadership, I excel in optimizing workflows and enhancing customer satisfaction through strategic planning and effective communication.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Medical Records Supervisor
OCLINICALS
Aventura, Florida
07.2024 - Current
- Directly supervise a team of 40+ agents, ensuring strict adherence to client-specific requirements, quality standards, and daily production targets.
- Manage medical records workflows for 5+ gastroenterology offices, optimizing processes to deliver fast, consistent, and high-quality record management while meeting SLAs.
- Deliver biweekly performance updates to senior leadership, including progress metrics, account changes, and actionable agent feedback to drive continuous improvement
- Led process improvement initiatives, identifying areas in need of optimization and implementing changes to enhance departmental efficiency.
- Facilitated smooth transitions during mergers or acquisitions, ensuring seamless integration of new medical records into existing systems.
- Partner with the internal Billing Department to ensure accurate, transparent, and timely client invoicing, reducing discrepancies and enhancing trust.
- Maximized team productivity with effective scheduling, task delegation, and performance monitoring.
- Monitor agent performance against QA benchmarks, productivity goals, and timekeeping accuracy, implementing corrective measures when needed.
Implementation Specialist
OCLINICALS
Aventura, Florida
08.2023 - 06.2024
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
- Handled over 15 new clients while providing excellent customer service and meeting expectations.
Metrics Analyst
OCLINICALS
Aventura, Florida
08.2023 - 06.2024
- Established best practices for data management, ensuring consistency across all analytical projects.
- Conducted thorough audits of existing metrics to identify areas for improvement.
- Led a team responsible for detecting and preventing fraudulent activities among agents, ensuring adherence to company policies and ethical standards.
- Monitored agent behavior for irregularities, escalating critical issues to supervisors and maintaining detailed attendance and compliance reports.
- Conducted monitoring and audits of agent activities, providing data-driven insights to identify areas for improvement and enhance operational efficiency.
- Developed actionable recommendations based on audit findings, contributing to higher accountability and performance standards across teams.
Training Supervisor
OCLINICALS
Aventura, Florida
08.2023 - 06.2024
- Designed and implemented a comprehensive Standard Operating Procedure (SOP) for the Recalls & Data Entry department, outlining training phases, performance objectives, and team-specific milestones.
- Created structured learning content and resources, improving knowledge retention and reducing ramp-up time for new hires.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Collaborated with company leaders and department managers to determine training needs.
- Partnered with HR and operations teams to align training initiatives with business goals, enhancing team readiness and performance metrics.
Quality Assurance Analyst
OCLINICALS
Aventura, Florida
04.2023 - 07.2023
- Reviewed processed documents for accuracy, enforcing strict alignment with client guidelines and regulatory requirements.
- Conducted training for new Medical Records Clerks, ensuring adherence to company protocols and compliance standards.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained a high review rate of 35 documents/hour, delivering timely, actionable feedback to agents to improve performance.
- Developed a quality scoring system that raised team accuracy to a minimum 98% compliance rate, including monthly quality tracking and error analysis for continuous improvement.
- Reported progress, metrics and results to project stakeholders.
Medical Records Clerk
OCLINICALS
Aventura, Florida
08.2019 - 03.2023
- Maintained patient records in compliance with security regulations.
- Supported medical staff by providing organized and accurate medical records.
- Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Consistently exceeded productivity targets, processing 23–24 documents/hour (vs. the 23-document benchmark) while maintaining high accuracy.
Education
Master of Science - Chemical Processes
UPTAG
Falcon, Venezuela 08.2017 - 08.2019
Skills
Multitasking proficiency
Accomplishments
- Supervised team of +40 staff members.
- Overcame tight deadlines for critical implementations by strategically allocating resources and streamlining processes.
- Led a team of 10+ Quality agents in creating and standardizing SOPs for Metrics, Training, and Implementation processes.
- Played a key role in designing BI reports to support data-driven decision-making for both internal stakeholders and client-facing strategies.
- Co-led the expansion of a referral processing team (8 → 18 agents) for an 80+ provider clinic, optimizing workflows and training to achieve a 2,000+ monthly referral target (previously 150).
- Juggled Implementations, Training, and Metrics for 10 months, delivering on all objectives.
- Reduced onboarding time by 62.5% (from 8 weeks to 3 weeks).
- Standardization: Created repeatable client processes for Implementations.
- Introduced KPI dashboards, enabling proactive project adjustments.
Certification
Statistics for Data Science and Business Analytics
Interests
Timeline
Statistics for Data Science and Business Analytics
02-2025
Engineering Economics and Project Evaluation
02-2025
Medical Records Supervisor
OCLINICALS
07.2024 - Current
Implementation Specialist
OCLINICALS
08.2023 - 06.2024
Metrics Analyst
OCLINICALS
08.2023 - 06.2024
Training Supervisor
OCLINICALS
08.2023 - 06.2024
Quality Assurance Analyst
OCLINICALS
04.2023 - 07.2023
Medical Records Clerk
OCLINICALS
08.2019 - 03.2023
Conversational English
02-2019
Master of Science - Chemical Processes
UPTAG
08.2017 - 08.2019
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