Andreina Valdez
Bakersfield,CA
Summary
Adept at enhancing patient experiences and streamlining clinic workflows, I leveraged my expertise in EMR/EHR and compassionate care at Synergy Wellness Centre to boost patient satisfaction significantly. My initiative-taking approach and proficiency in healthcare procedures fostered trust and efficiency, positioning me as a key contributor to operational improvements and patient care excellence.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Receptionist
Synergy Wellness Centre
04.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant Intern
William F. Baker and Associates
03.2016 - 09.2023
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Back Office Lead Medical Assistant
Zacoalaco Medical Group
09.2022 - 04.2023
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Implemented new organizational systems for medical records, resulting in improved accessibility and efficiency for the entire practice.
Education
No Degree - Medical Assistant
San Joaquin Valley College
Bakersfield, CA05-2017
High School Diploma -
FOOTHILL HIGH SCHOOL
Bakersfield, CA05-2009
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Medical receptionist experience
- Patient check-in and check-out
- Front desk operations
- HIPAA compliance
- Office administration
- Patient scheduling
- Microsoft office
- Patient registration
- Reminder calls
- Electronic medical records
- HIPAA guidelines
- Medical terminology
- Medical charting
- Workflow optimization
- Medical terminology knowledge
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Patient-focused care
- Clinical documentation
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Laboratory specimen collection
- Maintaining confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Synergy Wellness Centre
04.2023 - Current
Back Office Lead Medical Assistant
Zacoalaco Medical Group
09.2022 - 04.2023
Medical Assistant Intern
William F. Baker and Associates
03.2016 - 09.2023
No Degree - Medical Assistant
San Joaquin Valley College
High School Diploma -
FOOTHILL HIGH SCHOOL
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