Andre Javon Brown
Dallas,TX
Summary
Hardworking Automotive Technician with 3 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
12
12
years of professional experience
Work History
Automotive Technician
Caliber Auto Care
03.2022 - Current
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
- Improved shop efficiency with systematic organization of tools, equipment, and parts inventory management systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Repaired brake, exhaust, electrical and other systems for domestic and foreign automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Assistant Store Manager
Express Oil Change & Tire Engineers
10.2021 - 03.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Distributed ordered components to appropriate technicians to complete repairs.
- Maintaining shop inventory according to set standards and rectified discrepancies.
Senior Installer
Springfree Trampoline
05.2019 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Devised and published metrics to measure organization's success in delivering world class customer service.
Team Coordinator
TJ Maxx
03.2018 - 08.2018
- Built strong relationships with customers through positive attitude and attentive response.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
PVTSK- Sales Associate
11.2017 - 03.2018
- Responsible for achieving personal sales goals.
- Provided exceptional customer service.
- Work with customers to determine their needs and then recommend the right product to solve the customer's problem.
- Make merchandise buying recommendations to owner to help increase revenue.
- Be knowledgeable of and perform sales support functions related to POS procedures.
- Make merchandise buying recommendations to owner to help increase revenue.
- Be aware of current promotional events and sales.
- Adhere to Loss Prevention and inventory control and compliance procedures.
Food server
Randy's Steakhouse
01.2017 - 10.2017
- Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Aviation Boatswain's Mate Handler
United States Navy
01.2015 - 04.2016
- Signaled pilots manually to correct movements and prevent accidents.
- Set up and adjusted visual aids to help pilots make safe landings.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
- Led training, tracked data and assessed trainee performance.
- Completed skilled installation and configuration of safety systems, tested functionality and corrected any identified faults.
- Monitored and documented targets to collect and relay important information.
- Oriented, readied and directed planes for successful take-offs.
- Updated databases with relevant details such as weather conditions and emergency communications.
Merchandising Specialist
Best Buy
07.2013 - 12.2014
- Updated pricing and signage to complete product displays and educate customers.
- Worked with managers and advertising directors to optimize promotions.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Checked inventory and selected Electronics products from specific locations based upon customer orders and availability.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Camp Supervisor
Lifetime Fitness
05.2012 - 07.2013
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
Education
Prestonwood Christian Academy
Plano, TX2013
Skills
- Calibration understanding
- Preventive Maintenance
- Alignments experience
- Inspecting vehicles
- Replacing parts
- Soldering skills
- Electrical understanding
- Customer Service
- Parts Replacement
- Brake systems understanding
- Strong Work Ethic
Additional Information
- Men of Valor (security guard at church)Usher @ School Theater productions Usher@ AKA sorority events Usher @ Martin Luther King Jr. Chicago mission trip Italy mission tripTheater set designACTIVITIES Varsity Track District champion 400m TAAPS region medalist 4x400 TAAPS state medalist Varsity Football- 11, 12North Texas Jackrabbits select tract club TAAF State bronze medalist 4x400m relay TAAF State bronze medalist long jump TAFF State gold medalist 4x400m relay AAU District 21 bronze medalist 4x400
Running
I like to Take long runs to clear my mind at the end of each day and to reflect on where I went wrong and what I can do moving forward to not make the same mistake twice.
Timeline
Automotive Technician
Caliber Auto Care
03.2022 - Current
Assistant Store Manager
Express Oil Change & Tire Engineers
10.2021 - 03.2022
Senior Installer
Springfree Trampoline
05.2019 - 10.2021
Team Coordinator
TJ Maxx
03.2018 - 08.2018
PVTSK- Sales Associate
11.2017 - 03.2018
Food server
Randy's Steakhouse
01.2017 - 10.2017
Aviation Boatswain's Mate Handler
United States Navy
01.2015 - 04.2016
Merchandising Specialist
Best Buy
07.2013 - 12.2014
Camp Supervisor
Lifetime Fitness
05.2012 - 07.2013
Prestonwood Christian Academy