Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

ANDREKA BUSH

Beech Island,US
ANDREKA BUSH

Summary

Andreka Bush is a focused person who is well-versed in retail operations. Dedicated team member with excellent communication skills and a pleasant demeanor. When counting cash to balance the cash drawer, be meticulous and quick. Good listening skills combined with a detail-oriented and attentive nature. Efficient at accurately and quickly processing payments. To process customer payments efficiently, you should be able to operate cash registers and point-of-sale systems. Employee who is self-motivated and has a flexible schedule and availability. When assisting customers with requests and meeting special needs, she is cheerful. When it comes to answering customers' questions and recording order information, professionalism is essential. Dedicated, energetic, and skilled in assisting customers with any need. Pursuing a position with greater responsibilities and potential for advancement. Motivated and professional, with a pleasant and hardworking personality. I also have insurance and claims adjuster experience.

Professional in financial services sector with extensive experience in managing and collecting overdue accounts. Recognized for achieving high recovery rates and maintaining positive relationships with clients. Known for collaborative teamwork and results-driven approach, adapting effectively to changing priorities and contributing to collective goals. Skills include negotiation, conflict resolution, and data management.

Experienced with managing and collecting outstanding accounts, ensuring timely payments and reducing delinquencies. Utilizes effective negotiation techniques to resolve payment issues and maintain client relationships. Track record of implementing strategic approaches to account management and achieving high recovery rates.

Professional with strong background in collections, prepared for this role. Adept at resolving outstanding debts and facilitating payments. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in negotiation, communication, and conflict resolution. Reliable, efficient, and results-driven with keen eye for detail.

Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

25
years of professional experience

Work History

Transworld Systems Inc.

Education Collector
09.2024 - 01.2025

Job overview

  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Trained new team members on scripts, company services, and collection strategies.
  • Evaluated, researched and resolved discrepancies.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
  • Performed detailed account audits to identify discrepancies or inconsistencies that may have been hindering the collections process.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Responded to customer inquiries and provided detailed account information.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Investigated customer credit references and approved credit lines.

Transworld Systems

Loan processing Representative
01.2024 - 09.2024

Job overview

  • Touching all areas of the loan-application process, loan processors work closely with clients to gather information, create written loan applications, and submit them for approval
  • Enhanced customer satisfaction by providing timely, professional, and accurate responses to inquiries related to processing tasks.
  • Maximized operational efficiency through consistent monitoring of workload distribution among team members and adjusting as needed.
  • Delivered reliable results under tight deadlines while maintaining strict adherence to quality control measures throughout each stage of the process flow.
  • Improved data accuracy for client records through meticulous attention to detail and thorough verification processes.
  • Resolved complex issues through effective problem-solving skills, ensuring minimal delays or disruptions in the processing pipeline.
  • Contributed to the achievement of performance targets by staying focused on prioritized tasks and maintaining high productivity levels.
  • Streamlined processing procedures by implementing efficient workflow strategies and reducing turnaround time.
  • Provided training and mentorship to new hires, sharing best practices and fostering a supportive work environment.
  • Established excellent rapport with clients by addressing concerns promptly and professionally during the application process.
  • Expedited document processing by leveraging advanced software tools and technology solutions for increased efficiency.
  • Managed high volumes of applications with exceptional organizational skills, ensuring timely completion of assigned tasks.
  • Drove process optimization by identifying bottlenecks, recommending improvements, and implementing necessary changes to enhance overall departmental performance.
  • Reduced error rates in application processing by conducting comprehensive reviews and identifying areas for improvement.
  • Collaborated with team members to achieve departmental goals and maintain a strong commitment to quality service delivery.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the job role and company policies.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Purchased and maintained office supplies.
  • Compiled and analyzed data to produce reports.
  • Coordinated and scheduled meetings and appointments.
  • Created and maintained detailed records of all office activities.
  • Edited documents to keep company materials free of grammar errors.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Sitel

Banking Representative
09.2022 - 11.2022

Job overview

  • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat
  • Listen to customers, understand their needs, and resolve customer issues
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Ensure first call resolution through problems solving and effective call handling
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize knowledge base and training to accurately answer customer questions
  • Create and maintain customer CRM records with accurate call details
  • Accurately document call resolution in appropriate systems
  • Strictly follow client process for handling financial issues and inquiries
  • Comply with requirements surrounding confidential information and personal information
  • Follow all required scripts, policies, and procedures
  • Adhere to all attendance and work schedule requirements including all scheduled training

American Services Technology

Janitorial Worker
11.2021 - 07.2022

Job overview

  • Used best maintenance and safety practices with a [Number]% incident rate
  • Had an excellent attendance record and was always on time for work
  • Was in charge of the facility's day-to-day operations
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
  • Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments
  • Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety

Teleperformance Augusta

Customer Service Representative Agent
07.2021 - 11.2021

Job overview

  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
  • Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]
  • Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with
  • Answered customer calls promptly to avoid long wait times on hold
  • Answered a steady stream of customer calls with up to [Number] calls in queue per minute
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
  • Provided primary customer support to internal and external customers in a fast-paced environment

Russell's Pizza

Cashier
11.2020 - 07.2021

Job overview

  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Trained team members to work as cashiers in accordance with company policies and procedures
  • Keeping the checkout areas clean and orderly
  • Earned customer loyalty by interacting with them in a friendly manner and remembering their orders
  • Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
  • Double-checking and restocking the front and back of the store to ensure a steady supply of food and beverages
  • Customers are greeted and I assist them with their needs
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy
  • Am in charge of cleaning the restaurant

Dollar General

Assistant Manager
02.2020 - 10.2020

Job overview

  • I'm in charge of maintaining professional relationships with suppliers and customers
  • I'm in charge of scheduling, inventory control, and stocking
  • Developed inventory control, merchandising, financial reports, and schedules systems that significantly improved operational efficiency
  • Supervising, money handling, store opening/closing, and banking procedures during my shift
  • Assist the General Manager in the planning and execution of all work-related duties at the operational level
  • Interact with customers
  • I'm in charge of merchandising and products
  • Provided excellent customer service, increasing customer satisfaction and promoting membership loyalty
  • Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies
  • Am in charge of overseeing the ordering, receiving, and inspection of goods from suppliers, as well as quickly addressing and resolving any errors to maintain optimal stock levels at all times

Family Dollar

Assistant Manager
08.2019 - 02.2020

Job overview

  • Keep track of all transactions on a daily basis and generate invoices and reports for the manager
  • I'm in charge of maintaining professional relationships with suppliers and customers
  • Assist customers in locating products
  • Supervising, money handling, store opening/closing, and banking procedures during my shift
  • Was in charge of inventory control processes, which included restoring back stock, controlling costs, and maintaining sales floor levels to meet customer demands
  • Identifying and correcting stock shortages
  • I'm in charge of double-checking and distributing freight orders
  • Am in charge of overseeing the ordering, receiving, and inspection of goods from suppliers, as well as quickly addressing and resolving any errors to maintain optimal stock levels at all times

Canteen Vending Services

Cashier
11.2018 - 01.2019

Job overview

  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Helped customers by answering their questions and completing their requests
  • Keeping the checkout areas clean and orderly
  • Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
  • Operated a cash register with [Number]% accuracy for cash, check, and credit card transactions
  • Double-checking and restocking the front and back of the store to ensure a steady supply of food and beverages
  • Counted the cash in the register drawer at the start and end of each shift
  • Customers are greeted and I assist them with their needs
  • Clean and close the shop on a regular basis

Walmart Supercenter

Deli Associate
04.2015 - 11.2018

Job overview

  • Greeted customers at the deli counter and helped them with their orders and questions
  • Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling
  • Effectively communicated with customers to plan large or specialized orders, offering recommendations, samples, and responses to specific requests
  • Cleaned the kitchen surfaces and equipment, took out the trash, and double-checked that all of the kitchen tools were in working order
  • Kept my workspaces clean and trash-free to maximize productivity and safety
  • Answered phone calls from customers inquiring about available products and services and assisted them in making informed decisions
  • Carefully listened to customer instructions and prepared orders based on their preferences
  • Cleaned and sanitized dishes and utensils, ensuring that there were always enough supplies on hand to meet expected customer demand
  • Handled special orders for event catering and party trays, advising customers on additional items, condiments, and garnishes as needed
  • Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs

Family Dollar

Assistant Manager
08.2013 - 06.2014

Job overview

  • Worked with the team to improve efficiency on various projects
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • I'm in charge of maintaining professional relationships with suppliers and customers
  • Advanced to keyholder and assistant manager-in-charge in the absence of the manager
  • Communication with customers
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences
  • Assist the General Manager in the planning and execution of all work-related duties at the operational level
  • Supervising, money handling, store opening/closing, and banking procedures during my shift
  • Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations
  • Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies
  • Am in charge of overseeing the ordering, receiving, and inspection of goods from suppliers, as well as quickly addressing and resolving any errors to maintain optimal stock levels at all times

McDonald's

Cashier
09.2012 - 08.2013

Job overview

  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds
  • Greeted them and gave them product information as customers entered
  • Greeted customers with a smile and offered prompt and dedicated assistance
  • Keeping the checkout areas clean and orderly
  • Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
  • Operated a cash register with [Number]% accuracy for cash, check, and credit card transactions
  • Taught new employees how to do their jobs on a daily basis
  • Am in charge of taking orders from customers

Subway

Sandwich Artist
08.2005 - 07.2013

Job overview

  • Kept the customer and food preparation areas clean and well-organized for maximum efficiency
  • Was responsible for food preparation in order to meet franchise standards for quantity, speed, and packaging
  • Assisted in the preparation of food by cutting, chopping, and marinating meats, vegetables, and fruits
  • Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products
  • Used the [Type] system and a cash register to accept cash, check, credit card, and voucher payments
  • Assisted guests by greeting them personally and taking their orders
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food
  • All food preparation stations were cleaned and maintained by me
  • Taught team members how to follow instructions when making sandwiches and other foods
  • Peeled, sliced, and trimmed food using both manual and electric appliances

Krystal

Cashier
08.1999 - 11.2002

Job overview

  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift
  • Greeted customers with a smile and offered prompt and dedicated assistance
  • Sanitized the workspace and equipment

Education

Silver Bluff High School
Aiken, SC

High School
05-2004

University Overview

Skills

  • Customer service
  • Sales
  • Computer literate
  • Customer needs assessment
  • Customer direction
  • Credit card authorizations
  • Call center experience
  • Performance improvements
  • Repayment plan structuring
  • Payment schedules
  • Collections processing
  • Credit adjustments
  • Account reviews
  • Delinquent account management
  • Fair debt practices
  • Debt management
  • Debt negotiation
  • Payment acceptance
  • Call center background
  • Following conversation scripts
  • Collections process improvement
  • Repayment negotiations
  • Finance
  • Payment posting
  • Collections
  • Outbound calling
  • Account review
  • Active listening
  • Payment plan management
  • Payment plan coordination
  • Balance collection
  • Problem-solving
  • Team collaboration
  • Process improvement
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

Languages

English
Full Professional

Timeline

Education Collector
Transworld Systems Inc.
09.2024 - 01.2025
Loan processing Representative
Transworld Systems
01.2024 - 09.2024
Banking Representative
Sitel
09.2022 - 11.2022
Janitorial Worker
American Services Technology
11.2021 - 07.2022
Customer Service Representative Agent
Teleperformance Augusta
07.2021 - 11.2021
Cashier
Russell's Pizza
11.2020 - 07.2021
Assistant Manager
Dollar General
02.2020 - 10.2020
Assistant Manager
Family Dollar
08.2019 - 02.2020
Cashier
Canteen Vending Services
11.2018 - 01.2019
Deli Associate
Walmart Supercenter
04.2015 - 11.2018
Assistant Manager
Family Dollar
08.2013 - 06.2014
Cashier
McDonald's
09.2012 - 08.2013
Sandwich Artist
Subway
08.2005 - 07.2013
Cashier
Krystal
08.1999 - 11.2002
Silver Bluff High School
High School
ANDREKA BUSH