Summary
Overview
Work History
Education
Skills
Timeline
Generic

Willa Shelton

Ellenwood,GA

Summary

Highly skilled in greeting patients, hands-on experience in explaining care and procedures to patients, and proven ability to provide positive customer service to patients and clients. Strong organizational skills, customer service orientation, adaptability, initiative, and strong interpersonal communication skills. A versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Overview

25
25
years of professional experience

Work History

Patient Dispatch Scheduler

1st Impressions Transportatiom
Decatur, GA
11.2019 - 08.2024
  • Developed and maintained scheduling procedures to ensure the timely completion of members' medical transport.
  • Answered phones and routed patient medical trips to different drivers.
  • Scheduled and confirmed appointments for transportation.
  • Scheduled service and ordered toner to keep printers and copiers functioning.
  • Performed accounting or financial analysis.
  • Communicated schedule changes effectively throughout the organization when necessary.

Medical Records Clerk

DeKalb County Sheriff Department
Decatur, USA
01.2016 - 04.2017
  • Input inmate’s medical information in Erma System
  • Received and send faxes pertaining to inmate medical history

Medical Administrative Assistant

APremium
Conyers, USA
03.2009 - 05.2011
  • Schedule skilled nursing visits
  • Answer multi-phone lines
  • Quarterly utilized reviews and reports
  • Investigated and resolved complaints and concerns
  • Entered data through Folxcare Software

Patient care technician

Maryview Medical Center
Portsmouth, USA
12.2003 - 01.2006
  • Call patients to prepare and groom for surgery
  • Pre surgery labs
  • Transport patients
  • Post op vitals
  • Assist patient with dressing

CNA /Scheduler

National Nurses Inc.
05.1999 - 10.2000
  • Coordinate private duty visits in various contracted facilities
  • Administer drug screenings for patients
  • Schedule appointments and follow up visits
  • File medical records

Education

Javelin Technical College -

Javelin Technical College
01.2008

Certified Nursing Assistant -

Heritage Hall
King George, Virginia
08.1998

Skills

  • Schedule verification
  • Strong work ethic
  • Computer skills
  • Problem-solving
  • Client relations
  • Recordkeeping proficiency
  • Teamwork and collaboration
  • Patient scheduling

Timeline

Patient Dispatch Scheduler

1st Impressions Transportatiom
11.2019 - 08.2024

Medical Records Clerk

DeKalb County Sheriff Department
01.2016 - 04.2017

Medical Administrative Assistant

APremium
03.2009 - 05.2011

Patient care technician

Maryview Medical Center
12.2003 - 01.2006

CNA /Scheduler

National Nurses Inc.
05.1999 - 10.2000

Javelin Technical College -

Javelin Technical College

Certified Nursing Assistant -

Heritage Hall
Willa Shelton