Andreka Cloud

• Manages business customer needs, such as licensing, insurance issues, and/or verifying correct customer numbers for banks, lienholders, insurance companies, and dealerships.

• Processes motor vehicle registration requests. Research suspension inquiries, modify registration credentials, and issue automobile dealership licenses.

• Collects all required fees and donations for the Gift of Life Trust Fund. Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes, and makes weight adjustments to the vehicle record file. Receives, codes, and issues receipts for surrendered license plates; boxes surrendered plates, and completes pick-up requests. Performs routine maintenance on equipment. Resolves customer problems and inquiries through customer record research.

• Assists Internal Audit, Dealer License, and Driver's License Fraud Units with other complex audits and/or investigations.
• Observes conditions to determine whether there has been a law violation related to motor vehicle activities.
• Research data, personnel files, statements, tape recordings, and other files and documents are compiled to gather facts; final case reports are written, exhibits are attached, and investigative results are explained to the OIA Director.
• Conducts ongoing research to identify new information or techniques to detect and deter possible fraudulent activity.

• Uses extreme confidentiality and follows SCDMV policies and procedures to ensure all PII is protected.
• Scans prepared batches of work both internally and externally, including South Carolina traffic tickets, accident reports, and dealer EVRs, from all 66 branch offices within the state of South Carolina, as well as headquarters.
• Performs minor research to correct errors found. Create and print a new coversheet.
• Trains/Mentors Administrative Specialists Level I and Level II.