Andreka Holston
Pompano Beach,Florida
Summary
Dynamic leader with proven expertise in team management and compliance management, honed across roles from Jersey Mike's Subs to FedEx. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant reductions in financial discrepancies and package damage rates. Skilled in critical thinking and incident reporting, I drive results and foster positive environments.
Offering positive attitude and strong foundation in leadership principles, eager to learn and develop in collaborative environment. Brings ability to quickly grasp new concepts and apply effective problem-solving techniques. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Leader Manager
Jersey Mike's Subs
11.2021 - 01.2025
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Coached crew members to optimize performance and motivate toward more efficient work.
Security Officer
Cambridge Security
03.2018 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of 50 vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Customer Service Associate Team Leader
Wawa
02.2016 - 06.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Increased customer loyalty with exceptional service and proactive problem-solving techniques.
- Introduced innovative ideas for enhancing the team''s communication skills, resulting in improved interactions with customers.
- Reduced response time to customer inquiries, ensuring prompt attention to their needs.
- Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
- Developed comprehensive training materials for new hires, improving onboarding process and knowledge retention.
- Handled complex transactions efficiently, ensuring accuracy and timely completion of tasks.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Package Handler
FedEx
09.2016 - 04.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Followed verbal and written instructions to properly move and ship products.
Cleaning Assistant
Dallas Professional Car Care
01.2014 - 12.2016
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
Busser
Urgo Hotels
06.2013 - 08.2015
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Education
High School Diploma -
Blanche Ely
Pompano Beach, FLSkills
- Report writing
- Incident reporting
- General security
- Team management
- Compliance management
- Training and mentoring
- Verbal and written communication
- Decision-making
- Upholstery cleaning
- Sweeping and mopping
- Critical thinking
- CCTV monitoring
- Policy enforcement
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced shoplifting rates by 20% through improved surveillance procedures.
- Supervised team of 10 staff members.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Certification
- SafeLandUSA Orientation Training Certificate – SafeLandUSA.
Languages
English
Professional Working
Timeline
Shift Leader Manager
Jersey Mike's Subs
11.2021 - 01.2025
Security Officer
Cambridge Security
03.2018 - 11.2021
Package Handler
FedEx
09.2016 - 04.2017
Customer Service Associate Team Leader
Wawa
02.2016 - 06.2018
Cleaning Assistant
Dallas Professional Car Care
01.2014 - 12.2016
Busser
Urgo Hotels
06.2013 - 08.2015
High School Diploma -
Blanche Ely