Andreka Seales
Philadelphia,MS
Summary
Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Call Center Agent
Iqor
08.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Aaron’s
04.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Resident Advisor & Desk Agent
East Central Housing And Residence Life
08.2020 - 02.2021
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
Education
Medical Assisting
Delta Technical College
Ridgeland, MSPhiladelphia High School
Philadelphia, MS05.2020
Skills
- Cash Handling Accuracy
- Product and Service Sales
- Adapt to Diverse Groups
- Multitasking Strengths
- Customer Service
- Problem-Solving Skills
- Call Center Operations
- Training and Development
- Call Control Skills
- Answering Questions
- Team Development
- Daily Logs
- Office Supplies and Inventory
- HIPAA Guidelines
- Calm and Professional Under Pressure
Timeline
Call Center Agent
Iqor
08.2022 - 03.2023
Sales Associate
Aaron’s
04.2021 - 05.2022
Resident Advisor & Desk Agent
East Central Housing And Residence Life
08.2020 - 02.2021
Medical Assisting
Delta Technical College
Philadelphia High School