ANDREKAH BENNETT
Renton,WA
Summary
Motivated Client Service Coordinator with proven administrative, problem-solving and customer relations skills. Collaborative and driven with a clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Overview
9
9
years of professional experience
Work History
Receptionist
Shirley Veterinary Hospital
03.2024 - 12.2024
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Informed rehabilitation clients about various care packages and rehabilitation options fot their pets.
- Fosters positive relationships with clients and their pets
Client Service Coordinator
URVet Care - Tribeca
02.2023 - 03.2024
- Handle all incoming phone calls and direct calls to appropriate parties
- Create a friendly and welcoming atmosphere for all that enter
- Manage financial transactions including invoicing, cash handling, and end of day reporting
- Perform other duties as needed and which make a positive impact on the practice and company
- Provide excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner
- Develop strong relationships with clients through regular contact and follow-up communication
- Manage client accounts, including billing, payments and scheduling of services
Customer Service Representative
Manhattan Veterinary Group
08.2021 - 02.2023
- Greeted clients and their pets upon arrival at the clinic
- Delivered high-quality administrative and customer service to sustain patient and workflows
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Efficiently used software (WooWare) to schedule and confirm appointments
- Maintained and managed patients' medical records, charts and reports
- Held animals for exams and helped assistants, technicians, and doctors whenever needed
- Processed payments from clients including cash, credit cards, and checks
Dog Bather
Petco
06.2020 - 08.2021
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds
- Reviewed pet records from daily visits and appointments, entering important data into system
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion
- Maintained a friendly atmosphere to provide a comfortable experience for both customers and their pets
- Kept records of services provided to each pet to ensure accuracy in billing customers
- Maintained cleanliness of the facility at all times
Program Assistant
Navy CYP - Regatta CDC
12.2018 - 06.2020
- Provided positive reinforcement strategies when caring for and playing with children
- Communicated and built relationships with parents and family of students
- Cleaned and disinfected classroom and toys throughout the day
- Observed children’s performance, behavior, social development and physical health
- Organized activities designed to promote physical, mental and social development such as games, arts and crafts, music, storytelling
- Maintained daily records of individual activities, behaviors, meals and naps
Pony Handler
Remlinger Farms
04.2017 - 11.2018
- Assisted riders onto ponies and provided instruction on proper riding techniques
- Ensured safety of riders by monitoring the ride area closely
- Maintained cleanliness of ponies and equipment before, during, and after rides
- Provided gentle care to ponies while grooming, saddling, and bridling them for rides
- Performed daily maintenance activities such as cleaning stalls, filling water buckets, changing bedding
- Fostered a positive environment that was enjoyable for both riders and ponies
Courtesy Clerk
QFC (Quality Food Center)
11.2015 - 02.2017
- Greeted customers and aided with bagging groceries
- Assisted in stocking shelves and organizing displays of products
- Offered carry out services to customers when needed, loading purchased items into their cars safely and securely
- Loaded and unloaded items from machines, carts and dollies
- Maintained cleanliness of work area throughout shift by sweeping floors, wiping down counters, and disposing of trash properly
Education
Zookeeper Assistant
Animal Behavior College
07-2024
High School Diploma - undefined
Cedarcrest High School
Duvall, WA06.2017
Skills
- Schedule Management
- Customer Relations
- Training and Mentoring
- Data Entry
- Conflict Management
- Team Player
- Oral and written communication
- Computer skills
Timeline
Receptionist
Shirley Veterinary Hospital
03.2024 - 12.2024
Client Service Coordinator
URVet Care - Tribeca
02.2023 - 03.2024
Customer Service Representative
Manhattan Veterinary Group
08.2021 - 02.2023
Dog Bather
Petco
06.2020 - 08.2021
Program Assistant
Navy CYP - Regatta CDC
12.2018 - 06.2020
Pony Handler
Remlinger Farms
04.2017 - 11.2018
Courtesy Clerk
QFC (Quality Food Center)
11.2015 - 02.2017
High School Diploma - undefined
Cedarcrest High School
Zookeeper Assistant
Animal Behavior College
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