ANDRELL SHADE
McKinney,TX
Summary
Dedicated aviation professional and servant leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Regional Director
Jetstream Ground Services
Charlotte, North Carolina
12.2021 - Current
- Responsible for oversight of airport operations in cargo, ramp, customer service, and cabin cleaning in the Atlantic Region
- Oversees all station budgets
- Ensure all KPI’s and PNL's are achieved or exceeded
- Engage with airline leadership as well as internal leadership
- Finds ways to find potential contracts and grow business
- Visited sites periodically to view service levels and adherence to global service standards.
Base Manager/Training Manager
Avelo
Burbank, California
03.2021 - 09.2021
- Responsible for directly managing daily airport operation activities to ensure safe, reliable and efficient service for passengers, internal and external customers
- Oversaw, monitored, and controlled station budget
- Negotiated contracts for station needs
- Performed hiring, conducted performance reviews, administered corrective action, salary administration, training, and career development plans
- Partnered with vendors, contractors, and airport to make sure all mandates were adhered to, as well as all compliance was followed, and all audits were satisfactory
- Developed value-added solutions and approaches by leveraging trends in customer experience and satisfaction
- Worked with all departments including: customer service, ramp, inflight, flight, and maintenance to ensure all KPI’s were achieved or exceeded and all departments were aligned with company vision
Operational Readiness & Transition Manager
Vanderlande Industries
Los Angeles, California
06.2019 - 10.2020
- Responsible for the day-to-day management of operational transition projects
- Engaged stakeholders effectively, resolving issues and understanding needs
- Reported project development objectives, quality expectations, and deadlines to stakeholders
- Establish and build effective relationships with key individuals externally and internally
- Provided subject matter expertise and created transition plans and applicable training strategy/materials for raw baggage systems and state of the art ICS, all while supporting a safe working environment within business development through championing and encouragement of a safety-first culture
- Worked with O&M team as well as Site Manager’s to ensure contracts were understood by stakeholders
Manager Customer Operations
American Airlines
Los Angeles, California
06.2016 - 04.2019
- Responsible for a shift that consisted of up to 80 domestic and international departures with 300 employees
- Direct and coordinate department activities through Customer Service Managers
- Reviewed and analyzed reports, records, and directives, and worked with managers to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered
- Assigned, or delegated responsibility for specified work or functional activities and disseminated policy to managers
- Monitored and analyzed costs and prepared budgets
- Prepared reports and records on department activities, KPI, and department performance to executive level leadership
- Oversaw multiple multi-million dollar airport improvement projects
General Manager
American Airlines
Burbank, California
06.2015 - 07.2016
- Responsible for directly managing and oversight in daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
- Oversaw, monitored, and controlled the budget to manage overall financial administration
- Performed hiring, conducted performance reviews, administered corrective action, salary administration, training, and career development plans
- Partnered with vendors, contractors, and the airport to make sure all mandates were adhered to, as well as all compliance was followed, and all audits were satisfactory
- Developed value-added solutions and approaches by leveraging trends in customer experience and satisfaction
Customer Service Manager
American Airlines
Washington DC
05.2010 - 03.2015
- I worked in several challenging cities which include Washington DC,
- Atlanta, Miami and Los Angeles
- Led front-line employees in day to day airport operations
- Supported station management in leading airport personnel to provide a superior customer service experience
- Led and directed airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State, and Local regulations including DOT, FAA, and other government agencies
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Facilities Manager
American Institutes for Research
Washington DC
09.2008 - 05.2010
Fleet Service Agent
US Airways
Alexandria, Virginia
06.2007 - 09.2008
Team Leader/Route Driver
Federal Express
Alexandria, Virginia
10.2004 - 05.2007
Baggage Service Supervisor
Airport Terminal Services
Alexandria, Virginia
01.2004 - 03.2005
Education
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Colorado Technical University Online
Colorado Springs2006
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Hickory High School
Hickory, NC1999
Skills
- Operational Performance
- Organization and Time management
- Process Improvement
- Planning and Coordination
- Training & Development
- Problem Solving
- Cultural awareness
- Effective leader
Timeline
Regional Director
Jetstream Ground Services
12.2021 - Current
Base Manager/Training Manager
Avelo
03.2021 - 09.2021
Operational Readiness & Transition Manager
Vanderlande Industries
06.2019 - 10.2020
Manager Customer Operations
American Airlines
06.2016 - 04.2019
General Manager
American Airlines
06.2015 - 07.2016
Customer Service Manager
American Airlines
05.2010 - 03.2015
Facilities Manager
American Institutes for Research
09.2008 - 05.2010
Fleet Service Agent
US Airways
06.2007 - 09.2008
Team Leader/Route Driver
Federal Express
10.2004 - 05.2007
Baggage Service Supervisor
Airport Terminal Services
01.2004 - 03.2005
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Colorado Technical University Online
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Hickory High School