Andrelle Devolliere
Lehigh Acres,FL
Summary
Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bilingual Agent
Papa Inc.
02.2023 - 09.2023
- Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
- Increased sales by 10%".
- Maintained advanced knowledge of client products and services and tracked, documented and retrieved information in call tracking database.
- Greeted customers courteously and professionally using agreed-upon procedures and most understandable language.
- Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
Customer Service Representative
UHC United Healthcare
08.2022 - 01.2023
- Help members with their plans
- Managed over 50 customer calls per day
- Answering members questions
- Help them find Doctors that feed their needs
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally
Appointment Scheduler
Florida Cancer Specialists and Research Institute
09.2021 - 09.2022
- Call patient to schedule procedure
- Answering email/phone
- Tell patient how to preparation instruction for their procedure.
Medical Assistant
Lee Health Gastroenterologist
09.2019 - 12.2020
- Provide patient care (obtaining vital signs, preparing patient for provider visit
- Call patient to schedule procedure
- Call patient to give them their test result
- Answering patient’s question
- Prior Authorizations for patient, call insurance for patient
- Call in prescriptions for patient.
Medical Assistant and Medical Receptionist
West Dixie Health Center
02.2018 - 05.2019
- Doing billing and coding
- Taking vital sigh
- Venipuncture and fingers stick
- EKG
- Front deck
- Answered phone calls and messages for 4 physician gastro medical facility, scheduling appointments, and handling patient inquiries
Medical Assistant
West Dixie Health Center
01.2019 - 02.2019
- Billing and coding
- Taking vital sigh
- Venipuncture
- EKG
- Front deck
Customer Service
Whole Foods Market
12.2014 - 12.2016
- Opened and closed the store
- Provided excellent customer service and address needs of customers in a timely and effective manner
- Followed proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages
- Scanned product, operated cash register and tallied customer purchases
- Made bank deposit
- Successfully completed in store training program
- Participated in regional and national sales promotions
- Kept department supplies filled and maintained
- Notified the immediate supervisor of any errors in retail pricing or signage
- Maintained a safe, clean and well-organized working and shopping environment
Security Officer
Apollo Security
01.2013 - 12.2013
- Screened persons entering courthouse using magnetometers, x-ray machines and other devices to collect and retain unauthorized firearms
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
Cashier
Whole Food Market
02.2006 - 10.2009
- Opened and closed store.
- Provided excellent customer service and address needs of customers in timely and effective manner
- Followed proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages
- Scanned product, operated cash register and tallied customer purchases
- Made bank deposit
- Successfully completed in store training program
- Participated in regional and national sales promotions
- Kept department supplies filled and maintained
- Notified immediate supervisor of any errors in retail pricing or signage
- Maintained safe, clean and well-organized working and shopping environment
- Greeted customers entering store and responded promptly to customer needs
Education
Associate of Science - Allied Health-Medical Assisting
City College - Fort Lauderdale
Fort Lauderdale, FL06.2019
Skills
- Phone etiquette
- Communication skills
- Strong Telephone Etiquette
- Socialization Issues
- Client Relations Skills
- Customer Experience
- High-Volume Environments
- Service Recommendations
- Call Center Operations
- Database Maintenance
- Computer skills
- Bilingual: English, Creole
- Medical Terminology
- Phlebotomy Procedures
- Computer Operation
Certification
CPR Certification
Timeline
Bilingual Agent
Papa Inc.
02.2023 - 09.2023
Customer Service Representative
UHC United Healthcare
08.2022 - 01.2023
Appointment Scheduler
Florida Cancer Specialists and Research Institute
09.2021 - 09.2022
Medical Assistant
Lee Health Gastroenterologist
09.2019 - 12.2020
Medical Assistant
West Dixie Health Center
01.2019 - 02.2019
Medical Assistant and Medical Receptionist
West Dixie Health Center
02.2018 - 05.2019
Customer Service
Whole Foods Market
12.2014 - 12.2016
Security Officer
Apollo Security
01.2013 - 12.2013
Cashier
Whole Food Market
02.2006 - 10.2009
Associate of Science - Allied Health-Medical Assisting
City College - Fort Lauderdale
CPR Certification
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