André Martinez

.Responsibilities:

Team Support:

• Assist the Team Leader in managing and supporting the real estate team.
• Provide guidance and support to team members to ensure productivity and goal achievement.
• Foster a positive and collaborative team culture.
  

Training and Development:

• Coordinate and conduct training sessions for new and existing team members.
  Stay informed about industry trends and best practices to provide relevant training.
  Assist in the development of individualized growth plans for team members.
• Assist TL with recruiting appointments and follow up (specifically agents new to real estate)
• Conduct interviews with all launch agents with a Goal of 48 new agents recruited a year
• Conducted new-hire training regularly throughout fiscal year
  

• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored and guided employees to foster proper completion of assigned duties.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.

• Developed and implemented project plans and budgets to ensure successful execution.
• Communicated deadline updates, outlined action items and offered targeted solutions to team members.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Supervised work of 6 team members, offering constructive feedback regarding work performance.
• Reported regularly to managers on project budget, progress and technical problems.
• Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
• Delivered completed projects on time by prioritizing multiple tasks.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Created employee schedules to align coverage with forecasted demands.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.

*Plaquemine, LA #401 (Nov 1989-Mar 1990),

*Baton Rouge, LA #1206 (Mar 1990-July 1990)

*Lafayette, LA #534 (July 1990-Oct 1991)

*Tallahassee(E), FL #1077 (Oct 1991- July 1995)

*Tallahassee(W), FL #1408 (July 1995-Mar1997)

*Tallahassee(E), FL #1077SC (Mar 1997 - July 1998)

*Jesup,GA #2630SC (July 1998 - July 1999)

*Brunswick,GA #639SC(July 1999 - Dec 2000)

*St. Mary's, GA #836SC (Dec, 2000 - Oct, 2001)

*Hinesville,GA #862SC (Oct, 2001 - May 2004)

*Brunswick,GA #639SC(Nov 2006 - Jan 2007)

*Jesup,GA #2630SC (Jan 2007 - Feb 2009)