Andrene Williams

Administration: Provide exceptional administrative support for senior management and colleagues. Successful in streamlining office processes to improve service and increase efficiency. Possess outstanding organizational and communication skills. Develop effective office policy and procedures systems. Communicate with staff regarding staffing patterns and payroll. Supervise 4 unit clerks and 70 other essential support staff.

Customer Service: Serve as a liaison for patients, family members and staff. Provide excellent problem-solving skills and de-escalation techniques. Approachable, a good listener and able to give and accept constructive criticism and appropriate feedback.

Technical Skills: Proficient in Microsoft Word and working knowledge of Microsoft Excel and PowerPoint.

Key Strengths: Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric healthcare facility. A team player who successfully develops strong professional relationships with co-workers, staff, patients, and senior management. Serve as a leader that is responsive to and respectful of the needs of all stakeholders. Possess a strong willingness to learn, extremely organized and ambitious. Adjusts easily to new environments and adapts well to changes. Successfully oversee human resources for department, payroll, supply management and patient services. Develop and lead productive and efficient office staff.

Care Coordination and Management