Andrene McLaughlin
New Rochelle,NY
Summary
Results-driven hospitality professional with extensive experience in business operations, revenue management, and customer service. Proven ability to build strong client relationships and implement strategic initiatives to enhance market growth. Adept at driving sales, optimizing profitability, and leading high-performing teams to excel in attaining sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
TownePlace Suites by Marriott
08.2022 - 05.2023
- Partnered with revenue team to implement sales strategies and track key revenue performance based on forecast vs budget (review occupancy rates and RevPAR).
- Developed and executed marketing and sales plans to drive business demands with ownership and corporate sales team.
- Maintained guest satisfaction and optimized customer retention to align with brand expectations.
- Conducted P&L analysis and managed operational budgets as needed.
- Analyzed revenue reports and enhanced sales conversion rates forecasted vs actualized.
- Assisted with in-depth market analysis, competitive benchmarking, and pricing strategies to forecast vs. budget for property budget plan.
- Initiated hiring and training process to streamline onboarding process for all hotel departments.
Assistant General Manager
Courtyard by Marriott
08.2021 - 06.2022
- Partnered with revenue and sales team to implement business strategies that increased occupancy rates and change RevPAR.
- Analyzed revenue reports and enhanced sales conversion rates.
- Managed labor costs while supporting profitability objectives.
- Led service recovery efforts to boost customer satisfaction according to Marriott brand standard.
- Partnered with revenue and sales team to implement business strategies that increased occupancy rates and change RevPAR.
- Assisted with in-depth market analysis, competitive benchmarking, and pricing strategies.
- Partnered with sales team to build and maintain corporate accounts driving consistent revenue growth compared to budget.
General Manager
Fairfield Inn by Marriott- 5th Avenue
01.2020 - 08.2021
- Assisted in developing all aspects of sales, operations, and revenue management efforts for property.
- Managed a $3.6M annual budget, improving financial performance and profitability.
- Partnered with revenue and sales team to implement business strategies that increased occupancy rates and change RevPAR.
- Assisted with in-depth market analysis, competitive benchmarking, and pricing strategies.
- Partnered with sales team to build and maintain corporate accounts driving consistent revenue growth compared to budget.
- Participated in sales training, performance reviews, and implemented team development programs.
Acting General Manager
Fairfield Inn by Marriott- Time Square
01.2019 - 01.2020
- Assisted in developing all aspects of sales, operations, and revenue management efforts for property.
- Managed a $3.6M annual budget, improving financial performance and profitability.
- Partnered with revenue and sales team to implement business strategies that increased occupancy rates and change RevPAR.
- Assisted with in-depth market analysis, competitive benchmarking, and pricing strategies.
- Partnered with sales team to build and maintain corporate accounts driving consistent revenue growth compared to budget.
- Participated in sales training, performance reviews, and implemented team development programs.
Assistant General Manager
Fairfield Inn by Marriott- Time Square
01.2018 - 01.2019
- Assisted in developing all aspects of sales, operations, and revenue management efforts for property.
- Managed a $3.6M annual budget, improving financial performance and profitability.
- Partnered with revenue and sales team to implement business strategies that increased occupancy rates and change RevPAR.
- Assisted with in-depth market analysis, competitive benchmarking, and pricing strategies.
- Partnered with sales team to build and maintain corporate accounts driving consistent revenue growth compared to budget.
- Participated in sales training, performance reviews, and implemented team development programs.
Education
A.S. - Business Administration & Business Management
Bronx Community College
New York, NY05.2012
Skills
- Sales & Revenue Growth Business Development Client Relationship Management
- Market Analysis & Competitor Benchmarking Pricing Strategies
- Strategic Planning & Negotiation Performance Coaching & Team Leadership
- Financial & P&L Management Budgeting & Cost Optimization
- Microsoft Office Suite ClickUp Opera PMS ProfitSage FOSSE M3 Accounting
Certification
- Certified Fire Safety Director (2019)
- Lean Six Sigma Green Belt (Pending August 2025)
Timeline
General Manager
TownePlace Suites by Marriott
08.2022 - 05.2023
Assistant General Manager
Courtyard by Marriott
08.2021 - 06.2022
General Manager
Fairfield Inn by Marriott- 5th Avenue
01.2020 - 08.2021
Acting General Manager
Fairfield Inn by Marriott- Time Square
01.2019 - 01.2020
Assistant General Manager
Fairfield Inn by Marriott- Time Square
01.2018 - 01.2019
A.S. - Business Administration & Business Management
Bronx Community College
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