Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
ANDRERA MAHONEY

ANDRERA MAHONEY

LAUREL,MD

Summary

Well-qualified Dispatch Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

Mv Transportation Inc.
06.2016 - 10.2021
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Managed 50 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Sent out drivers to assist 10 hourly callers based on locations, needs and worker availability.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Assistant Manager

Mv Transportation Inc.
01.2012 - 06.2016
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call outs.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers,

Dispatcher

Mv Transportation Inc.
07.2010 - 01.2012
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Monitored and tracked dispatch communication systems.
  • Closely monitored dispatch board to triage and prioritize over multiple daily calls.
  • Closely monitored dispatch board to triage and prioritize over multiple daily calls.
  • Sent out drivers to assist 9 hourly callers based on locations, needs and worker availability.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns
  • Maintained updated and detailed records of calls in physical and electronic database
  • Scheduled deliveries and pickups according to customer needs

Education

Associate of Science - Healthcare Management

Ultimate Medical Academy - Clearwater
Clearwater, FL
06.2020

High School Diploma -

Bladensburg High School
Bladensburg, MD
06.1999

Skills

  • Dispatching Field Personnel
  • Schedule Coordination
  • Dispatcher Monitoring
  • Positive Communication Skills
  • Customer Relationship Management

Accomplishments

  • Achieved award 2016 by completing best on time performance with accuracy and efficiency.
  • Achieved best supportive dispatch supervisor through effectively helping with dispatch operators.

Certification

  • HIPPA, Ultimate medical Academy - 2020
  • Medical terminology
  • CMS


Timeline

Dispatch Supervisor

Mv Transportation Inc.
06.2016 - 10.2021

Assistant Manager

Mv Transportation Inc.
01.2012 - 06.2016

Dispatcher

Mv Transportation Inc.
07.2010 - 01.2012

Associate of Science - Healthcare Management

Ultimate Medical Academy - Clearwater

High School Diploma -

Bladensburg High School

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ANDRERA MAHONEY