Andres Arcentales
3331 St Vincent Terrace ,FL
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
Tire Manager
Firestone Complete Auto
- Implemented standard operating procedures to maintain compliance with safety regulations and company policies.
- Monitored daily sales performance, identifying trends to optimize product placement and pricing strategies.
- Collaborated with cross-functional teams to execute promotional events, increasing customer engagement and foot traffic.
- Led staff meetings to communicate objectives, fostering a culture of teamwork and accountability within the store.
- Analyzed operational workflows, identifying opportunities for process improvements that enhanced overall productivity.
- Increased sales by Number% with special displays and promotions.
- Developed training programs for new hires, ensuring consistent onboarding experiences aligned with company values.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Raised property accuracy and accountability by creating new automated tracking method.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained and developed staff on operational best practices, improving team efficiency and service quality.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
Store Manager
Firestone Complete Auto Care, BRO
07.2018 - Current
- Trained and developed staff on operational best practices, improving team efficiency and service quality.
- Implemented standard operating procedures to maintain compliance with safety regulations and company policies.
- Monitored daily sales performance, identifying trends to optimize product placement and pricing strategies.
- Collaborated with cross-functional teams to execute promotional events, increasing customer engagement and foot traffic.
Service Manager
Firestone Complete Auto Care, BRO
12.2016 - 06.2017
- Trained and developed staff on operational best practices, improving team efficiency and service quality.
- Implemented standard operating procedures to maintain compliance with safety regulations and company policies.
- Monitored daily sales performance, identifying trends to optimize product placement and pricing strategies.
- Collaborated with cross-functional teams to execute promotional events, increasing customer engagement and foot traffic.
Automotive Technician
Firestone Complete Auto Care
02.2015 - 06.2016
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance including oil changes, tire rotations, and brake inspections.
- Assisted in managing shop inventory to ensure availability of essential parts and supplies.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Maintained a clean and organized work environment in compliance with safety standards.
- Educated customers on vehicle maintenance practices to promote long-term care.
- Executed complex repairs while ensuring adherence to manufacturer specifications and safety protocols.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Improved customer satisfaction by providing precise and timely repair updates.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Conducted safety inspections to comply with legal and company standards.
- Enhanced workshop safety by adhering to and promoting best practices.
- Increased workshop efficiency with organization of tools and equipment.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Streamlined service scheduling to minimize customer wait times.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Assisted in selection of quality parts and supplies, ensuring repair durability.
- Boosted team morale and productivity through effective communication and leadership.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Customized vehicles to owner specifications, enhancing driving experience.
- Streamlined parts inventory process, ensuring quick access to necessary components.
- Facilitated team training sessions, enhancing overall skill sets in emerging automotive technologies.
- Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Retained accurate records of purchases, titles and sales.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Trained and developed staff on operational best practices, improving team efficiency and service quality.
- Implemented standard operating procedures to maintain compliance with safety regulations and company policies.
- Monitored daily sales performance, identifying trends to optimize product placement and pricing strategies.
- Collaborated with cross-functional teams to execute promotional events, increasing customer engagement and foot traffic.
- Led staff meetings to communicate objectives, fostering a culture of teamwork and accountability within the store.
- Analyzed operational workflows, identifying opportunities for process improvements that enhanced overall productivity.
- Increased sales by Number% with special displays and promotions.
- Developed training programs for new hires, ensuring consistent onboarding experiences aligned with company values.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Raised property accuracy and accountability by creating new automated tracking method.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted with hiring, training and mentoring new staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Automotive Engineering
Apex Technical School
Long Island City, NY08.2012
Skills
Tire installation
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Firestone Complete Auto Care, BRO
07.2018 - Current
Service Manager
Firestone Complete Auto Care, BRO
12.2016 - 06.2017
Automotive Technician
Firestone Complete Auto Care
02.2015 - 06.2016
Tire Manager
Firestone Complete Auto
Automotive Engineering
Apex Technical School