Andres Acosta
Dover,NJ
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Associate Banker Market Expansion
JPMorgan Chase
08.2022 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed, and updated accounts for customers.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Delivery Driver
Amazon
09.2021 - 07.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Bar Manager
Joe And The Juice
01.2018 - 04.2021
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Consulted with managers to organize special events and promotions.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- In charge of training new employees & promoting them if they exceed expectations.
- Counted and ordered inventory making sure it lasted throughout the week.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Associate of Science - Business Administration And Management
County College of Morris
Randolph Township, NJ01.2024
Certificate of Audio Technology - Audio Engineering
SAE Institute Miami
North Miami Beach, FL08.2018
Skills
- Proficient technical skills in Excel, Word, PowerPoint, and MS office Suite
- Staff Training
- Active Listening
- Employee Motivation
- Commercial Servicing
- Staff Management
- Critical thinking
- Organization & planning skills
- Attentive to details
- Customer Relations
Languages
English
Native or Bilingual
spanish
Native or Bilingual
Timeline
Associate Banker Market Expansion
JPMorgan Chase
08.2022 - Current
Delivery Driver
Amazon
09.2021 - 07.2022
Bar Manager
Joe And The Juice
01.2018 - 04.2021
Associate of Science - Business Administration And Management
County College of Morris
Certificate of Audio Technology - Audio Engineering
SAE Institute Miami