Andres Alcantar

Office Manager

America links International, Inc

San Marcos, USA

01.2008 - Current

Managed two locations, one being abroad, ensuring operational efficiency and productivity
Reviewed and followed up on tasks to maintain project timelines and quality standards
Coordinated expo attendance, increasing brand visibility and generating new leads
Successfully we followed up with new possible clients, contributing to a 20% increase in client acquisition
Interpreted and communicated work procedures and company policies to staff.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Ordered supplies and equipment to maintain adequate inventory levels.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Assigned work and monitored performance of project personnel.
Recruited and trained new employees to meet job requirements.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Assisted with the preparation of budgets, forecasts and financial statements.
Interviewed prospective employees and provided input to HR on hiring decisions.
Processed payroll accurately ensuring all employees were paid on time.
Monitored inventory levels and placed orders when needed.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Coordinated meetings, conferences, travel arrangements and department activities.
Managed office inventory and placed new supply orders.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed completed work to verify consistency, quality, and conformance.
Negotiated contracts with vendors, securing favorable terms and cost savings.
Checked import and export documentation to determine cargo contents.
Negotiated freight rates with shipping companies to reduce costs associated with imports and exports.
Coordinated and monitored the shipment of goods to ensure timely delivery.
Provided customers with information about product specifications, availability, cost, and delivery dates.
Ensured proper documentation was completed prior to customs clearance of shipments at ports of entry or exit.
Reviewed supplier invoices against purchase orders to ensure accuracy prior to payment processing.
Processed documents including bills of lading, invoices, and other import and export related paperwork.
Reviewed supply levels and aging inventory to forecast purchasing needs.