Andres Amaya
Downey,CA
Summary
Dynamic leader with a proven track record at Supermercados Vallarta, enhancing team productivity and customer satisfaction. Expert in customer service and time management, adept at resolving conflicts efficiently. Achieved significant cost savings and improved product quality, leading to a notable increase in brand recognition. Skilled in fostering employee growth and driving strategic decisions.
Empeze a trabajar en supermercado Vallarta en mayo del 2022 durante 1 mes y medio fui cajero en el departamento de la cocina, después fui ascendido a Chicharronero y a los 3 meses y medio de me ofreció el cargo de manager del departamento y hasta la fecha actual mantengo mi posición en el departamento
Overview
3
3
years of professional experience
Work History
Manager De Departamento
Supermercados Vallarta
05.2022 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Education
4 Eso -
Instituto Lisboa
EspañaSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Resolver problemas y conflictos de forma eficiente
Timeline
Manager De Departamento
Supermercados Vallarta
05.2022 - Current
4 Eso -
Instituto Lisboa