Andres Bonilla
Port Saint Lucie,FL
Summary
Dynamic and results-driven retail and administrative professional with over a decade of experience leading high-performing teams, driving sales growth, and delivering exceptional customer service. Proven ability to manage operations, train and develop staff, and exceed performance targets. Fluent in English and Spanish, with strong communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Showroom Manager
City Furniture
Jensen Beach
09.2019 - Current
- Developed and executed business plans to drive sales and control expenses
- Set and tracked individual sales targets for team members
- Conducted performance reviews and provided ongoing training
- Motivated and coached team to exceed revenue goals
- Oversaw daily operations and ensured top-tier customer experience
- Oversaw inventory management to maintain stock levels and product availability.
Administrative assistant
Pension services inc
Coral Gables
12.2018 - 09.2019
- Processed pension payments, lump sums, and rollovers
- Prepared client communications and tax documentation
- Ensured compliance with legal and plan-specific distribution rules
- Collaborated with finance team on document preparation for audits.
- Assisted clients with inquiries regarding pension services and benefits options.
- Prepared correspondence and reports using Microsoft Office Suite tools.
Bank Teller
Wells Fargo
Hallandale Beach
05.2017 - 05.2018
- Processed customer transactions efficiently and accurately at a leading financial institution.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated customers on banking products and services, enhancing their financial understanding.
- Collaborated with team members to improve workflow efficiency in the branch environment.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Retail Store Manager
Foot Locker Inc.
Miami
03.2012 - 03.2017
- Managed daily operations and staffing of retail store.
- Trained new employees on product knowledge and customer service.
- Ensured compliance with visual merchandising standards and brand guidelines.
- Oversaw inventory management and restocking procedures for merchandise.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Analyzed sales trends to inform product assortment decisions.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
Education
High school Diploma -
Coral Gables Sr High
Coral Gables, FL01.2009
Skills
- Sales targets
- Team training
- Inventory management
- Customer experience
- Business planning
- Performance reviews
- Revenue enhancement
- Store operations
- Problem solving
- Time management
- Relationship building
- KPI tracking
- Strategic thinking
- Staff development
- Analytical thinking
Awards
- Rookie of the Year, 2016, Achieved a gain of $250 thousand dollars in profit revenue in a six-month time span while being the store manager for Foot Locker at the Shops at Midtown.
- Excellence Award, 2016/2017, Achieved excellence award for customer experience.
Languages
- English, Fluent
- Spanish, Fluent
References
References available upon request.
Timeline
Showroom Manager
City Furniture
09.2019 - Current
Administrative assistant
Pension services inc
12.2018 - 09.2019
Bank Teller
Wells Fargo
05.2017 - 05.2018
Retail Store Manager
Foot Locker Inc.
03.2012 - 03.2017
High school Diploma -
Coral Gables Sr High