ANDRES Brito
Marysville,OH
Summary
Quality Supervisor and Sales Associate with extensive experience in reducing customer complaints, driving continuous improvement initiatives, and enhancing product quality. Skilled in product inspection, quality control, documentation systems, and customer engagement. Bringing strong technical support, cross-functional collaboration, and a proactive approach to advancing quality standards and customer satisfaction. Competent Quality Supervisor with 1 year of experience maintaining peak results. Talented at investigating and adjusting processes by implementing quality assurance and control systems. Skilled at managing personnel and promptly addressing issues.
Overview
2
2
years of professional experience
Work History
Quality Supervisor
MS Companies
09.2023 - Current
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Directed and supervised [Number] employees involved in product inspection and quality control procedures.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Oversaw department of [Number] by supervising daily operations, providing technical support and coordinating personnel.
- Promoted a safety-first mindset among team members through regular training sessions on safe work methods and equipment usage protocols.
- Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
- Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
Sales Associate
Alpha Container
01.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - GASTRONOMY
PORTOBELLO
ANZOATEGUI03.2022
Skills
- Quality Training
- Dedication to product quality
- Quality Management Systems
- Systems Analysis
- Corrective Actions
- Product Inspection
- Logistics
- Auditing Techniques
- Staff Training
- Calibration Management
- Scheduling
- Quality auditor
- Quality Tools
- Systems Evaluation
- Procedure Development
- Validation Protocols
- Technical Writing
- Personnel Training
- Preventive Actions
- Microsoft Office
- Data Collection
- Process Analysis
- Corrective Action Planning
- Documentation Control
- Visual Inspection
- Quality Control Planning
- Equipment Calibration
- Virtualization
- Process Validation
- Data Interpretation
Timeline
Quality Supervisor
MS Companies
09.2023 - Current
Sales Associate
Alpha Container
01.2023 - 08.2023
Bachelor of Arts - GASTRONOMY
PORTOBELLO