Andres Buenavista
Houston,TX
Summary
Inspiring technology enthusiast working diligently to obtain a Bachelor's of Applied Technology degree with a focus in Cybersecurity. I Hope for the opportunity to apply my knowledge from various courses to the Cybersecurity field and gain experience to further my understanding of securing data. I enjoy the troubleshooting process and always find new technology to be fascinating no matter how complex they may be at first.
Overview
4
4
years of professional experience
Work History
Technical Product Support Representative
Amcrest Industries LLC
08.2021 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Lead Asset tracking project using online platforms to efficiently account for company assets.
- Facilitated weekly meeting among our Houston Escalation team members and our outsourced level 1 support team overseas to promote collaboration.
- Engaged in IT Helpdesk and Network administrator responsibilities.
- In-depth understanding of troubleshooting IoT devices through remote session software and via email.
Seasonal Sales Consultant
Best Buy
11.2018 - 01.2019
- Stayed well-informed on latest product information and technological specifications to better serve customers.
- Implemented up-selling strategies, encompassing recommendation of accessories and related products that would beneficial.
- Built friendly rapport with all customers to reassure confidence in our product and services.
Education
Bachelor of Applied Technology - Cybersecurity
Lone Star College System
Houston, TX12.2023
Skills
- Python (Intermediate)
- Ability to fulfill Network Administrator tasks
- Risk Assessment & Vulnerability Assessment
- Familiarity with Firewalls & Network Security
- Complete understanding of CIA Triad
- Understand the importance of Incident Response
https://www.linkedin.com/in/andres-buenavista-71a24b186/
Timeline
Technical Product Support Representative
Amcrest Industries LLC
08.2021 - Current
Seasonal Sales Consultant
Best Buy
11.2018 - 01.2019
Bachelor of Applied Technology - Cybersecurity
Lone Star College System
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