Andres Burgos
Woodland Hills,CA
Summary
Observant individual with excellent interpersonal and communication skills building meaningful relationships with clients and families. Actively growing as a mental health promoter in the community. Experience working in homeless shelters with individuals battling substance abuse, while offering crisis intervention to help navigate through traumatic experiences. Experienced in working with clients from diverse cultural and religious backgrounds.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hospitality Team Member
Mendocino Farms
05.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Improved overall efficiency by streamlining front desk operations and completing tasks in a timely manner.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
Lead Server/Trainer
The Cheesecake Factory
04.2022 - 01.2023
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Streamlined server training processes for improved efficiency and consistency in service delivery.
- Increased staff retention through effective communication and fostering a positive work environment.
Security Guard
Safeguard
07.2021 - 04.2022
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Reduced incidences of theft by implementing effective access control measures.
Warehouse Supervisor
MTD Kitchen
03.2020 - 07.2021
- Improved warehouse efficiency by implementing new inventory management systems and processes.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
Sous Chef
The Pearl Steak and Seafood Restaurant
04.2019 - 03.2020
- Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Assistant Manager
Prado Stadium 12
04.2015 - 08.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor of Arts - Psychology
California State University-Northridge
Northridge, CA05.2026
Skills
- Behavioral health
- Hospitality
- Guest services
- Security
- Typing
- Social Work
- Crisis Intervention
Accomplishments
Los Angeles VAlley College - Full Time Dean's Honor List - Fall 2022
Los Angeles VAlley College - Full Time Dean's Honor List - Fall 2023
Certification
- Certification of Participation - Los Angeles Department of Mental Health, United Mental Health Promoters - participation at Mental Health workshops designed to educate the community, reduce the stigma of mental illness and increase access to care.
Timeline
Hospitality Team Member
Mendocino Farms
05.2023 - Current
Lead Server/Trainer
The Cheesecake Factory
04.2022 - 01.2023
Security Guard
Safeguard
07.2021 - 04.2022
Warehouse Supervisor
MTD Kitchen
03.2020 - 07.2021
Sous Chef
The Pearl Steak and Seafood Restaurant
04.2019 - 03.2020
Assistant Manager
Prado Stadium 12
04.2015 - 08.2019
Bachelor of Arts - Psychology
California State University-Northridge