Andres Carmona
Ocala,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Warehouse/Inside Sales
BDI Bearing Distributors inc.
Medley, USA
05.2022 - 02.2025
- Executed order fulfillment from warehouse stock for customer and branch shipments.
- Managed packing, shipping, and receiving of orders to and from customers and suppliers.
- Replenished branch inventory upon receipt of shipments from suppliers.
- Coordinated delivery and pickup of shipments for BDI customers and suppliers.
- Provided accurate product pricing quotations to customers.
- Purchased parts for clients utilizing SAP sales system.
- Maintained forklift certification to enhance operational safety.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Parts Clerk
ABM Aviations, INC
Miami, USA
07.2021 - 05.2022
- Provided comprehensive support to American Airlines through efficient warehouse operations.
- Assisted AA mechanics with daily operational needs and inventory management.
- Issued parts and supplies to maintain workflow and minimize downtime.
- Received orders and organized stock in local areas for easy access.
- Reported overages, shortages, and damages to maintain accurate inventory records.
- Delivered and received inventory to ensure timely availability of resources.
- Managed the receiving, stocking, and issuing of parts in accordance with established procedures.
- Identified obsolete or slow moving inventory items for return or disposal.
- Analyzed stock levels to determine reorder points when necessary.
Security Operation Technician
Akamai Technologies
Ft.Lauderdale, USA
02.2019 - 11.2019
- Monitored online traffic to identify potential security threats.
- Triage network events with Security Operation Center specialists for effective resolution.
- Screened incoming threats in collaboration with clients to enhance protection measures.
- Implemented security tools using packet sniffers to detect possible DDoS attacks.
- Managed quality control and maintained high level of customer satisfaction.
- Researched emerging trends in cyber security solutions and best practices.
- Participated in industry forums to stay abreast of current trends in cyber security.
- Created detailed reports outlining current cyber security measures in place across the organization.
- Worked closely with IT department to ensure all cyber security measures were up-to-date.
- Worked closely with various stakeholders within the organization in order to understand their business requirements for cyber security solutions.
Senior Client Service Coordinator
Choose2Rent,LLC
Miami, USA
12.2016 - 11.2018
- Delivered in-house and on-call Service Desk support to over 300 clients.
- Recommended technology solutions aligned with business needs.
- Troubleshot DNS, DHCP, media devices, and network issues via phone and email.
- Acquired new leads through trade show demonstrations.
- Coordinated events to raise community awareness and demonstrate organization's value to clients.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Audited customer account information to identify issues and develop solutions.
- Scheduled meetings with prospective and existing clients to optimize long-term business success.
- Purchased client appreciation, birthday and referral gifts and sent to each person's home or office.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced thorough, accurate and timely reports of project activities.
Consultation Agent
Best Buy - Geek Squad
Miami, USA
11.2015 - 12.2016
- Welcomed clients and provided exceptional customer service.
- Diagnosed network connectivity issues to restore client access.
- Troubleshot over-the-counter computer problems to ensure functionality.
- Recommended solutions for both current and legacy technology.
- Updated product knowledge on an ongoing basis to stay current with new products or services released by the company.
- Contributed ideas for improvements in operations processes related to customer service delivery.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Created reports related to customer inquiries and satisfaction surveys.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Provided training sessions on new products or services to team members.
- Built strong relationships with customers through providing exceptional service.
- Developed strategies for improving customer satisfaction levels.
- Provided technical support to customers regarding products and services.
Education
Associates of Science - Computer Networking
CBT College
Miami, FL03.2017
High School Diploma -
Robert Morgan High School
Miami, FL05.2006
Skills
- Active listening
- Order fulfillment
- Inventory management
- SAP sales system
- Data analysis
- Forklift operation
- Parts ordering
- Quality control
- Time management
- Effective communication
- Data entry
- Microsoft Office suite
- Networking skills
- Team building
- Strategic planning
- Shipping coordination
- Adaptability
- Customer service excellence
- Problem solving
- Team collaboration
- Computer technology proficiency
- Microsoft operating systems knowledge
- Windows server management expertise
- Active Directory administration
- Printer management skills
- DNS and DHCP configuration
Projects
General Contract for Port of Miami, Installing IP Camera system contracted by the city of Miami to update security infrastructure with new IP Security Cameras along the Port of Miami.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Warehouse/Inside Sales
BDI Bearing Distributors inc.
05.2022 - 02.2025
Parts Clerk
ABM Aviations, INC
07.2021 - 05.2022
Security Operation Technician
Akamai Technologies
02.2019 - 11.2019
Senior Client Service Coordinator
Choose2Rent,LLC
12.2016 - 11.2018
Consultation Agent
Best Buy - Geek Squad
11.2015 - 12.2016
Associates of Science - Computer Networking
CBT College
High School Diploma -
Robert Morgan High School
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