Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Andres Carrasquillo

Cherry Hill,NJ

Summary

With over 15 years of progressive experiences in Help Desk/IT Support, Telecommunications/Networking Sales, and Solution Architecture & cloud technologies, I bring a wealth of expertise to the table. Thorough knowledge of FDIC, PCI, Medicare, HIPAA, and FDA regulations/compliance ensures navigation of complex regulatory environments with ease. Excel in providing timely service and meeting tight schedules/deadlines, making an excellent team player with a proven track record for consistency and exceeding customer expectations. Capable of delivering exceptional results independently. Top performer with a knack for quickly organizing and resolving complex projects/issues. Excellent communication skills to develop solid relationships with executive-level decision-makers, other business professionals, and partners to effectively meet corporate goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Software Engineer II

PayPal, Inc.
02.2020 - Current
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Analyzed proposed technical solutions based on customer requirements.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Enhanced user experience with intuitive interface design and responsive web applications.
  • Collaborated with stakeholders to translate business requirements into technical specifications, ensuring alignment with business goals.
  • Participated in agile development processes, including daily stand-ups, sprint planning, and retrospectives.
  • Integrated third-party APIs to extend application functionalities and improve user experiences, leveraging external services for enhanced capabilities.
  • Created proofs of concept for innovative new solutions.
  • Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.

Unified Communications Voice Engineer

Temple University Health System - Careers
09.2019 - 11.2019
  • Maintained detailed documentation of voice network architecture, configuration changes, and incident resolutions to facilitate knowledge sharing among team members.
  • Ensured optimal security measures were implemented across all aspects of the voice infrastructure to protect sensitive data from unauthorized access or tampering.
  • Reduced downtime for clients by proactively addressing potential issues in the voice infrastructure.
  • Streamlined communication processes by configuring and managing IP telephony devices, including phones, gateways, and servers.
  • Collaborated with cross-functional teams to ensure seamless integration of voice services into existing IT infrastructure.
  • Contributed to the development of disaster recovery and business continuity plans for the voice infrastructure, ensuring minimal impact on operations in case of unforeseen events.
  • Assisted in capacity planning efforts by analyzing usage trends, identifying areas for improvement, and recommending appropriate upgrades or enhancements as necessary.
  • Developed customized training materials for end-users to promote effective utilization of Unified Communications features and functionalities.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.

Sr. Telecommunications Administrator

E-Research Technologies
10.2012 - 11.2018
  • Responsible for the installation, programming, configuration, operation, maintenance and change management control of ERT's global telecommunications infrastructure (PBX/ACD/VM systems, telephony circuits, mobile devices/management & tele/video/web conferencing services provisioning).
  • Established vendor relationships, improved vendor service level agreements and implemented accurate invoicing standards.
  • Managed incidents on OTRS ticketing system and documented resolution process (how to guides) for onboarding/knowledge transfer.
  • Reduced ERT's telecommunication annual spending 45% by auditing usage data, identifying trends and diversifying vendor services.
  • Developed migration strategy for CCaaS adoption globally. Implemented automated provisioning for all telecommunication services thru LDAP thus reducing the number of time/resources needed to complete/deliver requests.
  • Developed and implemented the Disaster Recovery strategy/design for the Global Contact Center to improve business continuity/operations providing 99.99% uptime.
  • Improved the quality of managing, testing, deploying and troubleshooting of the global international numbers used by our customers/sponsors.

Sr. Solutions Engineer

NECAM
04.2005 - 03.2012
  • Devised innovative approaches to address common client pain points, resulting in improved user experiences and higher satisfaction rates.
  • Conducted thorough root-cause analysis on complex technical issues, implementing effective resolutions in a timely manner.
  • Built strong relationships with key stakeholders both internally and externally, promoting collaboration between different teams.
  • Identified potential areas of improvement within existing IT infrastructure, proposing strategic upgrades for enhanced performance.
  • Provided exceptional pre-sales support, contributing to increased sales revenue and an expanded client base.
  • Developed comprehensive documentation for all projects, facilitating seamless hand-offs between team members and departments.
  • Assisted in the development of proposals for prospective clients by providing accurate estimates of required resources and timelines.
  • Presented complex technical concepts clearly during meetings with clients, building trust and establishing credibility as a subject matter expert.
  • Led training sessions for clients, ensuring smooth adoption of new software systems and tools.
  • Helped team implement successful sales strategies for complex engineering projects.

Education

Bachelors - Computer Information Systems & Marketing

Universidad De Puerto Rico
San Juan, PR
05.2001

Skills

  • AWS Cloud Services
  • Google Cloud Products
  • Splunk
  • WebRTC
  • Project leadership
  • Web application development
  • Programming languages
  • API development experience
  • Development lifecycles
  • Javascript
  • SQL
  • Object-oriented programming
  • Python
  • Software development lifecycle
  • Team collaboration
  • Agile methodologies
  • JIRA
  • Agile
  • Software development life cycle (SDLC)
  • Git proficiency
  • HTML and XML
  • Testing and debugging
  • Software documentation
  • API integration
  • API development
  • API design
  • Containerization technologies
  • Cross-functional collaboration
  • Relationship Management
  • Technical Documentation
  • End User Training
  • Change Management
  • Troubleshooting
  • Maintenance
  • Data Management
  • Communication
  • Vendor Management
  • Solution Selling
  • Business Continuity
  • Cloud CC
  • Project Management
  • Risk Management
  • Disaster Recovery
  • CCaaS Migration
  • Integration
  • PowerShell
  • Google for Business
  • MS Azure
  • Cisco Call Manager
  • Salesforce
  • Five9
  • Five9 IVA
  • AWS Connect
  • SolarWinds Network Performance Monitoring

Certification

  • NEC IMX, IPX, IPS, and ASPIRE Certified Technician
  • NEC SV7x, SV8x and SV9x Certified Technician
  • AVST CX Technician
  • Cisco CCDA
  • Cisco SPVTG
  • Cisco WiMAX
  • AWS Cloud Practitioner
  • Amazon Connect Developer
  • Five9 Administrator
  • Five9 IVA

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Software Engineer II

PayPal, Inc.
02.2020 - Current

Unified Communications Voice Engineer

Temple University Health System - Careers
09.2019 - 11.2019

Sr. Telecommunications Administrator

E-Research Technologies
10.2012 - 11.2018

Sr. Solutions Engineer

NECAM
04.2005 - 03.2012

Bachelors - Computer Information Systems & Marketing

Universidad De Puerto Rico

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Andres Carrasquillo