ANDRES CARTIN
Irving,TX
Summary
Self-motivated and highly reliable Spanish and English-speaking employee. Current student at North Lake College pursuing a degree in Business and Marketing. While taking courses to become a Real Estate Agent. Eager to contribute an exemplary work ethic, enthusiasm, and key communication skills in a workplace environment that values hard work, commitment, growth and success.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
Westway Ford
Irving, TX
11.2024 - Current
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Collected deposits or payments and arranged for billing.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Automotive Sales Consultant
Westway Ford
Irving, TX
10.2023 - 11.2024
- Recommended, selected and located merchandise based on customer desires.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Executed creative marketing campaigns designed to increase showroom traffic.
- Greeted customers and identified their automotive needs.
- Assisted in developing customer financing options.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Processed transactions quickly and accurately utilizing dealership software program
- Collaborated with cross-functional teams including finance, legal, operations. to ensure successful outcomes of negotiations.
Warehouse Processor
Samsung Warehouse
Coppell, TX
02.2021 - 10.2023
- As a Processor, I validate the orders and make sure everything is correct on the pallet as in the order
- My organizational skills have helped the team exceed our weekly goals
- Kept work area clean at all times according to company standards.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Identified opportunities for improvement in operational efficiency through data analysis.
Office Administrative Assistant
Service Fire Equipment
Irving, TX
07.2020 - 10.2023
- As an office administrative assistant, my job consists of answering the phone calls the shop receives and taking care of our clients in a timely manner
- I am also in charge of routing weekly work stops for our drivers and ensuring we get our payments after our services have been completed
- In addition to my office admin duties, I also help in the shop by filling up the fire extinguisher tanks, and by driving to help our clients when we don't have a technician available
Volunteer
S.T. E. P. S. (Steps to Empower People Socially)
08.2016 - 03.2020
- Volunteered for a total of eight years as a receptionist
- The job consisted of answering phone calls, filing papers, entering information into databases, taking payments, and providing customer service to students and family members who were sent to our company the court for troubled youth
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Organized and maintained records of volunteer hours and donations.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Stocker/Cashier
Target
01.2019 - 01.2020
- I worked at Target as a seasonal worker
- I was part of the morning crew and stocker and from time to time I would help with the cashier when we would be low on employees
Education
Real Estate License -
02.2025
College student - business and marketing
North Lake College
02.2025
MacArthur High School -
MacArthur High School
01.2020
Skills
- Organized
- Patient
- Leadership
- Detail Oriented
- Team Player
- Flexible
- Multitasker
- Bilingual
- Social skills
- Strong Work Ethic
- Active Listening
- Problem Solving
- Teaching
- Goal Oriented
- Time Management
- Marketing
- Real Estate
- Technology expert
- Mac OS
- Windows
- Adaptable
- Public Speaking
- Microsoft
- Google-Suite
- Fast Learner
- Sales
- Communication Skills
- Ability to negotiate
- Understanding
- Social Clues
- Inventory
- Excel
- Customer Service Skills
- Service advising
- Customer education
- Building relationships
- Service writing
- Customer satisfaction
Timeline
Automotive Service Advisor
Westway Ford
11.2024 - Current
Automotive Sales Consultant
Westway Ford
10.2023 - 11.2024
Warehouse Processor
Samsung Warehouse
02.2021 - 10.2023
Office Administrative Assistant
Service Fire Equipment
07.2020 - 10.2023
Stocker/Cashier
Target
01.2019 - 01.2020
Volunteer
S.T. E. P. S. (Steps to Empower People Socially)
08.2016 - 03.2020
Real Estate License -
College student - business and marketing
North Lake College
MacArthur High School -
MacArthur High School
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