Summary
Overview
Work History
Education
Skills
Certification
Quote
Timeline
Accomplishments
References
References
GeneralManager
Andres Carvajal

Andres Carvajal

Bradenton,FL

Summary

Diligent professional experienced in office operations, administrative support, meticulous merchandising and customer service. Exceptionally organized and self-driven with outstanding communication and interpersonal abilities. Proven capacity to prioritize tasks and adhere to deadlines. Skilled in engaging and collaborating effectively with stakeholders and clients across all organizational levels.

Overview

25
25
years of professional experience
1
1
Certificate
1
1
Language

Work History

Installation Project Manager

Buttner's Carpentry
2021.09 - 2024.01
  • Spearheaded preparing and submitting estimates, progress reports, and cost-tracking metrics to ensure project efficiency and financial transparency.
  • Orchestrated and led project meetings, fostering collaboration and ensuring alignment with project timelines and goals.
  • Championed proposals, review, and approval process for modifications to project plans, enhancing project adaptability and responsiveness.
  • Engaged proactively with key stakeholders to ascertain project requirements and objectives and ensure alignment with strategic goals.
  • Conducted thorough site assessments to identify potential challenges and develop appropriate solutions before beginning installations.
  • Established lasting relationships with clients through proactive engagement, transparent communication and dedication to delivering exceptional results in every installation project.
  • Monitored project milestones and deliverables.
  • Identified, reviewed, and selected vendors and consultants to meet project needs.
  • Met with clients onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
  • Enhanced project efficiency by streamlining installation processes and improving communication among team members.
  • Oversaw project milestones and deliverables, focusing on project progress and timely completion.
  • Received 100% positive feedback from clients on successful Kitchen/Closet installation, highlighting attention to detail, craftsmanship, and professionalism displayed throughout different projects.

Visual Sales Manager

The Container Store
2001.07 - 2021.09
  • Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.
  • Facilitated unloading and stocking of merchandise through monitored customer preferences to determine focus of sales efforts.
  • Conferred with regional heads to plan advertising services and secure information on product and customer specifications.
  • Regarded project needs and advised customers on types of products to purchase.
  • Frequent nationwide traveling to develop 10 new/remodeled stores and newly hired staff for optimized quality assurance.
  • Provided guidance and mentorship for transition ready staff members.
  • Met with directors and stakeholders to discuss company needs and goals.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Improved employee morale by fostering open communication culture within different departments and recognizing individual achievements.
  • Boosted sales performance by implementing effective visual merchandising strategies and store layouts.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Service Advocate Tier II

Blue Cross and Blue Shield
2011.10 - 2012.03
  • Provided resource mobilization, advocacy, and follow-up for caseload.
  • Built and maintained relationships with agencies and resources.
  • Collaborated with internal departments to identify and implement process improvements.
  • Used active listening skills to provide exceptional service and resolution.
  • Advocated for individual or community health needs with government agencies or health service providers.
  • Referred community members to needed health services.
  • Managed approximately 100 plus incoming calls, emails per day from clients seeking information about their health benefits.

Operations Manager

Virgin Media Groups
1998.12 - 2006.06
  • Strategize with leadership to stay ahead of changing customer needs and labor planning concerns.
  • Evaluated operational costs and identified areas of improvement.
  • Presented operational metrics and data to company executives and directors for review.
  • Developed talented team, participating in hiring, coaching, and performance management processes.
  • Tracked company inventories and ordered new products to replenish equipment levels.
  • Maintained professional working relationships, managed and promoted open lines of communication with over 50 employees.
  • Oversaw company and music vendor accounts and negotiated contracts with financial partners.
  • Developed company budgets and performed audits to meet long-term financial goals.
  • Met with directors and stakeholders to discuss company needs and goals.
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Education

Bachelor of Arts - Film And Video Technology

Miami International University of Art & Design
Miami, FL
06.2003

Associate of Arts - Communication Studies

Miami Dade College
Miami, FL
08.1998

Skills

  • Native Bilingual Spanish and English
  • Client Service Optimization
  • Quality Assurance Measurability
  • Data Management and Analysis
  • Salesforce/CRM Experience
  • Staff Leadership Project Scope Development
  • Health and safety
  • Project Closeout
  • Documentation Control
  • Technical knowledge

Certification

Life, Accident, & HMO Insurance Licenses in:

Florida G104543, Texas 3103116, Ohio 1570784, Michigan 1284686, and South Dakota 40720267

Quote

Many of life's failures are people who did not realize how close they were to success when they gave up.
Thomas Edison

Timeline

Installation Project Manager

Buttner's Carpentry
2021.09 - 2024.01

Service Advocate Tier II

Blue Cross and Blue Shield
2011.10 - 2012.03

Visual Sales Manager

The Container Store
2001.07 - 2021.09

Operations Manager

Virgin Media Groups
1998.12 - 2006.06

Bachelor of Arts - Film And Video Technology

Miami International University of Art & Design

Associate of Arts - Communication Studies

Miami Dade College

Life, Accident, & HMO Insurance Licenses in:

Florida G104543, Texas 3103116, Ohio 1570784, Michigan 1284686, and South Dakota 40720267

Accomplishments

  • I excelled in conducting comprehensive site assessments at Buttner's Carpentry, a vital component in the success of each project. By meticulously identifying potential obstacles early on, I was able to devise tailored solutions to address various challenges such as environmental factors, structural constraints, and logistical issues. This proactive strategy not only optimized the installation process but also reduced the likelihood of unforeseen complications arising later. My dedication to thorough planning significantly contributed to the seamless execution and superior quality of the final results.
  • Collaborated with team in opening new and remodeling 10 store across the country while working with The Container Store.

References

  • Christina Wilt, District Director, Total Wine, (561) 702-6514, cwilt@totalwine.com
  • Carrie Lorey, Custom Closet District Manager, The Container Store, (832) 432-9099, cslorey@containerstore.com
  • Steffen Buttner, Executive Director, Buttner's Carpentry, (954) 479-8980, s.buttner@hotmail.com
  • Flavio Caldera, Co-Founder, Wine Watch, (786) 208-8789, arrmagon@gmail.com

References

  • Christina Wilt, District Director, Total Wine, (561) 702-6514, cwilt@totalwine.com
  • Carrie Lorey, Custom Closet District Manager, The Container Store, (832) 432-9099, cslorey@containerstore.com
  • Steffen Buttner, Executive Director, Buttner's Carpentry, (954) 479-8980, s.buttner@hotmail.com
  • Flavio Caldera, Co-Founder, Wine Watch, (786) 208-8789, arrmagon@gmail.com
Andres Carvajal