Andres Carvallo
Spring,TX
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
6
6
years of professional experience
Work History
Lead Bank Teller
PNC Bank
11.2023 - Current
- Mentored newly hired team members on appropriate responses to patron questions.
- Received car loan, home loan, and other payments and posted to accounts.
- Investigated and promptly resolved issues with patron accounts.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Introduced customers to other bank team members to help meet financial needs.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered inquiries regarding checking and savings accounts and other related products.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
Bank Teller
PNC Bank
07.2022 - 11.2023
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Bank Teller
Wells Fargo
12.2021 - 07.2022
- Provide an excellent customer service to ensure customer’s satisfaction
- Assume closing and opening responsibilities in the branch following all procedures set by the company
- Reconcile cash and checks against computer records at end of shift
- Cash customer checks verified identification and checked account balances in accordance with bank policy
- Identify customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Adhere to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Order checks, place stop payment orders, and conduct additional special services for customers
- Identify and eliminate errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers
- Increase knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
- Demonstrate expertise in identifying and mitigating potential fraud and transaction risks
- Took on additional shifts during busy periods to minimize staffing shortages
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Maintain confidentiality of bank records and client information.
Digital Shopper
Walmart
08.2021 - 12.2021
- Shopped orders placed through an online system for customers
- Dispensed and handed orders to clients
- Constant interaction with customers
- Provided help to customers when any issues were found with their online placed order
- Zoned and organized products on their respective location when needed
- Unloaded delivery trucks with products such as boxes of food, clothes, or toys
- Contributed to our weekly goals by performing well-over standards
- Checked the quality of the products given to the customers
- Provided several alternatives when quality did not meet the standards
- When needed, provided help to any needing department
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Operational and Assistant Manager
CoCo Crepes, Waffles & Coffee
05.2020 - 08.2021
- Implemented inventory sheets to adjust preparation and ordering of products during COVID-19 times
- Coordinated scheduling for a staff approximately of ten to twelve people
- Conducted interviews for hiring new staff
- Successfully developed a preparation and cleaning tasks handbook to increase productivity within the crew team and store standards
- Collaborated with other managers to conduct extensive research about our client’s preferences and likings
- Directed training alongside shift leaders to fully capacitate new team members
- Planned and developed monthly team meetings in which it was discussed the issues seen and reported by management or customers
- Initiated feedback campaigns to recognize any issues customers might have had with their experience at the restaurant; furthermore, analyzed those issues and implemented changes to improve customers’ satisfaction
- Led operational functions within the store
- Includes: cleaning, preparation, transactions with product distributors and corporate
- Analyzed sales and consumption numbers to achieve a higher net margin of profits
- Evaluated staff members and conducted several meetings to address their performance and efficiency at the workplace
- Handled and communicated menu changes and customers feedback with several delivery platforms such as Uber Eats, Doordash, and Postmates
- Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals
- Coached employees to work together to carry out daily functions and meet service objectives
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor, and reviewing financial reports
- Collaborated with General Manager for business decision-making on sales, pricing, production, and distribution.
Line Cook
Bocados Burger
01.2021 - 03.2021
- Prepare diverse type of burgers following exact recipes avoiding waste
- Handled customers on a fast-paced elongated rushes
- Served several sweets and diverse type of drinks
- Handled heavy chemicals to deep clean floors, grills, and fryers
- Operated fryers and grills according to instructions to maintain safety and food quality
- Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw items
- Kept stations stocked and ready for use to maximize productivity
- Provided fast-thinking solutions to upcoming discontents from clients
- Accomplished an up-to standards delivery of products within a short time of learning the appropriate techniques and methods of the restaurant
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Grilled and deep-fried various foods from meats to potatoes
- Washed and peeled ingredients to prepare for different meals and recipes
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Shift Lead Manager
CoCo Crepes, Waffles & Coffee
07.2018 - 05.2020
- Handled heavy chemicals to deeply clean grills, panini Grills and waffle makers
- In charge of closing food lines in accordance with the Health Department
- Dealt with customers and fast-paced work
- Had experience over dishwashing, deep cleaning of floors and sanitization
- Operated POS system and cash transactions with little to no mistake
- Closing Crepe’s Station and Panini Station
- Prepared and served coffee, espresso drinks, blended coffees, and teas
- Trained new employees in operational procedures and modeled duties for front and back house positions
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
- Supported highest standards of conduct and service to support company reputation
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales
- Monitored cafe for seating availability, safety, and wellbeing of guests
- Weighed, grounded, and packed coffee to prepare customer orders.
Cashier
Cinnabon
06.2018 - 07.2018
- Attended customers as a cashier
- Assigned with simple sanitization and deep cleaning tasks
- Provided customers with samples intended to gain more sales and opinions.
Education
Associate of Science - Accounting And Business Management
Blinn College
Brenham, TX05.2026
High School Graduate -
Klein Oak High School
Spring, TX03.2021
Skills
- Great time management
- Customer service focus and committed for high quality service
- Detailed oriented and highly organized
- Effective communicator and team player
- Efficient and fast problem solver
- Supervisory experience
- Money Handling
- Regulatory Compliance
Languages
Spanish
Native or Bilingual
Timeline
Lead Bank Teller
PNC Bank
11.2023 - Current
Bank Teller
PNC Bank
07.2022 - 11.2023
Bank Teller
Wells Fargo
12.2021 - 07.2022
Digital Shopper
Walmart
08.2021 - 12.2021
Line Cook
Bocados Burger
01.2021 - 03.2021
Operational and Assistant Manager
CoCo Crepes, Waffles & Coffee
05.2020 - 08.2021
Shift Lead Manager
CoCo Crepes, Waffles & Coffee
07.2018 - 05.2020
Cashier
Cinnabon
06.2018 - 07.2018
Associate of Science - Accounting And Business Management
Blinn College
High School Graduate -
Klein Oak High School
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