Andres Castillo
Buckley
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills as well as enhancing team member service standards and performance to boost productivity and exceed company goals. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Grocery Manager
Safeway
11.2020 - Current
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes by utilizing our Forecast and Replenishment tool.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Frozen Food Department Manager
Safeway
04.2020 - 11.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Person in Charge
Safeway
01.2019 - 04.2020
- Handled customer complaints and resolved issues to satisfy each and every guest.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
Education
Certificate - Retail Management
Highline College
Seattle, WA05.2020
Associate of Arts -
Green River Community College
Auburn, WA05.2019
Skills
- Customer Service and Assistance
- Product Merchandising
- Task Delegation
- Training and Mentoring
- Workflow Planning
- Complaint Handling
- Employee Management
- Team Leadership
- Flexibility
- Coordination of Inventory
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Grocery Manager
Safeway
11.2020 - Current
Frozen Food Department Manager
Safeway
04.2020 - 11.2020
Person in Charge
Safeway
01.2019 - 04.2020
Certificate - Retail Management
Highline College
Associate of Arts -
Green River Community College
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