Experienced in managing high volumes of calls and foot traffic, identifying the needs of families and coordinating with co-workers to ensure the quick resolution of issues.
Able to balance 5-6 different callers or tasks at once in an efficient manner.
Education
B.S. - Cybersecurity
Grand Valley State University
Allendale, MI
09.2025
Associate's Degree -
Grand Rapids Community College
Grand Rapids, MI
04.2024
Skills
Familiar with Python
Familiar with data analysis tools
Excellent customer service abilities
Able to easily integrate into a team-based environment