Andres Cervantes
Ft. Pierce
Summary
Diligent and responsible applicant with excellent history of leadership, customer service, inducing sales, accurate cash operations, banking operations control, anticipate client needs with proper financial advice and drive culture and ethics in the workplace. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Banker
Chase Bank
05.2022 - Current
- Engages clients as they enter the branch by welcoming them, managing lobby traffic and scheduling/canceling client meetings
- Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
- Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs
- Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
- Maintain a deep knowledge of our financial banking services to efficiently assist clients and the branch team with new account opening or account maintenance when needed.
Manager
Hollister Co.
08.2021 - 05.2022
- Managed opening and closing store routines, ensuring punctuality and responsibility
- Helped drive the business through leadership and actively involved in ensuring outstanding customer experience
- Responsible for carrying out the visual merchandising of the entire store, including product placement and display appearance, according to company standards
- Diplomatically handled employee and customer concerns when in charge of the store
- Encouraged a great team environment and covered additional duties as assigned.
Sales Associate
Big Lots
07.2020 - 08.2021
- Greet and assist customers as needed to maintain the highest level of customer service
- Maintained and operated point-of-sale systems efficiently and accurately
- Drive customer loyalty program participation, including sign ups and rewards processing at check-out
- Participated in the freight flow process including truck unloading, stocking, merchandise presentation and recovery
- Partially responsible for the furniture department’s overall performance, including furniture merchandising, presentation, and recovery standards, as well as furniture sales metrics.
Education
Associate of Arts - Finance/Marketing
Indian River State College
Ft. Pierce, FL04.2022
High School Diploma -
Lincoln Park Academy
Fort Pierce, FL05.2021
Skills
- Bilingual in Spanish and English
- Interpersonal Skills
- Collaborative
- Leading and Supervising
- Organization and delegation
- Dependable
- Excellent Customer Service Skills
- Cash operations
- Sales persuasive
- Problem-Solving
- Commercial Awareness
Certification
- Notary Public - January 2022 to Present
Timeline
Associate Banker
Chase Bank
05.2022 - Current
Manager
Hollister Co.
08.2021 - 05.2022
Sales Associate
Big Lots
07.2020 - 08.2021
Associate of Arts - Finance/Marketing
Indian River State College
High School Diploma -
Lincoln Park Academy