Andres De Jesus
Doral
Summary
Dedicated hotel assistant manager with a solid foundation in customer service excellence and team collaboration. Successfully supported daily operations, ensuring compliance with high service standards and achieving notable guest satisfaction metrics. Skilled in handling guest inquiries with professionalism, maintaining a strong resolution rate and fostering positive relationships. Eager to help customers in a new type of work.
Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Nike
Miami, FL
10.2025 - 02.2026
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained visual merchandising standards, ensuring compliance with brand guidelines.
- Processed transactions efficiently using POS systems, minimizing wait times for customers.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries and complaints promptly, improving customer satisfaction ratings.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Hotel Assistant Manager
Garden Inn Homestead
Homestead, Florida
06.2023 - 09.2025
- Supported daily hotel operations, ensuring adherence to service standards and guest satisfaction.
- Assisted in managing staff schedules and training programs to enhance team performance and service delivery.
- Oversaw inventory management and procurement to maintain optimal stock levels for hotel amenities.
- Handled guest inquiries and complaints with professionalism, achieving a high resolution rate.
- Coordinated with housekeeping and maintenance teams to ensure property upkeep and timely service delivery.
- Engaged with guests to gather insights and feedback, utilizing information to enhance service offerings.
- Assisted the General Manager in preparing reports on operational performance and areas for improvement.
Education
Bachelor of Business Administration (BBA) - Real Estate
Florida International University
Miami, United States01.2029
High School Diploma -
Doral Academy
Doral, FL05.2025
Skills
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
- Money handling
- Cash register operation
- Customer assistance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Sales Associate
Nike
10.2025 - 02.2026
Hotel Assistant Manager
Garden Inn Homestead
06.2023 - 09.2025
Bachelor of Business Administration (BBA) - Real Estate
Florida International University
High School Diploma -
Doral Academy