Andres Diaz

Knowledgeable Program Representative offering over 3 years of experience providing exceptional assistance to internal and external customers. Self-directed and efficient with strengths in problem-solving and conflict management. Professional liaison between program and clients, translating details and supporting customer journey. Program Representative dedicated to maintaining smooth program operations, serving customer needs and updating records. Well-versed program, competent with [Software] and quick to learn new processes and procedures to maximize productivity. Adept at managing incoming calls and emails, coordinating documents and explaining benefits in relatable terms. Proficient in checking information, processing applications and managing enrollments. Good communication, organizational and multitasking abilities. Seasoned administrative and customer service professional with excellent leadership skills and a detail-oriented nature. Strong understanding of operational requirements and best practices in program. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.