Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic

Andres Diaz

Orlando,FL

Summary

Eloquent travel enthusiast DRIVEN TO START CAREER IN TRAVEL AGENCY and TRANSFER SKILLS after 7 years of experience in CUSTOMER SERVICE. Highly skilled at INTERPERSONAL COMMUNICATION & PERSUASION. Expert at DEVELOPING STRONG CLIENT RELATIONS & ATTRACTIVE PROMOTION OF PRODUCTS. Charming personality & genuine passion for guiding people.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Appointment Setter

Optimal Green Solutions
Orlando, Florida
04.2022 - Current
  • Collaborated with sales closers to ensure successful appointments.
  • Researched & analyzed geographical regions and their corresponding demographics to pinpoint potential prospects
  • Exceptionally communicated services in a polished and influential manner
  • Evaluated and organized data from salesforce to create a targeted list of potential customers for outbound calls in order to set appointments.
  • Established and maintained customer relationships to enhance satisfaction and encourage repeat business.
  • Built strong customer connections by consistently reaching out for feedback and supporting their needs.

Server Team Lead

Piazza Italia
Orlando, United States
04.2022 - Current
  • Managed inbound calls, processed orders, provided customer support and booked party reservations as well as catering orders
  • Demonstrated exceptional proficiency in promoting and selling special menu items, resulting in securing record-breaking sales.
  • Delivered eloquent and professional customer service by engaging with customers to discuss menu options, promotional offers, and specific items.
  • Facilitated the implementation of training strategies for servers to improve customer service, food safety standards, sanitation practices, and upselling techniques.
  • Assisted management with staff meetings to review menus, discuss upcoming events, provide feedback on recent events, and address any other issues or concerns.
  • Maintained professionalism and a positive attitude by effectively addressing customer complaints with active listening and composure in high-pressure situations.

Front Desk Agent

LA Fitness
Orlando, Florida
02.2018 - 06.2019
  • Delivered outstanding customer service with a warm and charismatic approach
  • Provided tailored solutions to customers by advising them about membership plans and identifying their needs.
  • Resolved customer complaints in a tactful and professional manner, leading them to a satisfactory solution.
  • Assisted members with their questions in regards to memberships, policies, and payments
  • Managed incoming calls efficiently by offering valuable guidance or routing them accordingly.
  • Collected payments for account balances, guest fees and miscellaneous items.
  • Monitored and maintained accurate member account information.

Bartender & Server

Backyard Grill
Houston, TX
06.2019 - 10.2021
  • Engaged with guests using strong interpersonal skills to communicate menu options, make suggestions, and efficiently process food and drink orders.
  • Developed positive relationships with regular customers through friendly conversation.
  • Addressed customer complaints and concerns promptly, maintaining composure and enthusiasm.
  • Assisted in setting up the bar for service shift.
  • Developed good working relationships with fellow employees through effective communication.

Education

High School Diploma -

Winter Park High School
Winter Park, FL
05-2016

Some College (No Degree) - Marketing Management And Research

Valencia College
Orlando, FL

Skills

  • INTERPERSONAL SKILLS with a charming, emphatic & tactful approach
  • PERSUASION and PRESENTATION to professionally market, sell & upsell products
  • RELATIONSHIP BUILDING with active listening & concise questioning
  • PROBLEM SOLVING by using deescalation, critical thinking & creativity
  • BILINGUAL
  • ARTICULATE COMMUNICATION featuring eloquence & assertiveness
  • HIGHLY ORGANIZATIONAL; efficient application of structuring, prioritization, time management & multitasking
  • Accustomed to high paced environments that requires ADAPTABILITY & FLEXIBILITY

References

  • Rafael Meneses, 4079675537
  • Logan Hardie, 8503132848
  • Dericka Brown, 3466775597
  • Carolina Diaz, 4072851143
  • Luis Monserrat, 3214600982

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

  • Current ServSafe Food Handler Certification
  • Responsible Service Of Alcohol

Timeline

Appointment Setter

Optimal Green Solutions
04.2022 - Current

Server Team Lead

Piazza Italia
04.2022 - Current

Bartender & Server

Backyard Grill
06.2019 - 10.2021

Front Desk Agent

LA Fitness
02.2018 - 06.2019

High School Diploma -

Winter Park High School

Some College (No Degree) - Marketing Management And Research

Valencia College
Andres Diaz