Andres Diaz
Orlando,FL
Summary
Eloquent travel enthusiast DRIVEN TO START CAREER IN TRAVEL AGENCY and TRANSFER SKILLS after 7 years of experience in CUSTOMER SERVICE. Highly skilled at INTERPERSONAL COMMUNICATION & PERSUASION. Expert at DEVELOPING STRONG CLIENT RELATIONS & ATTRACTIVE PROMOTION OF PRODUCTS. Charming personality & genuine passion for guiding people.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Appointment Setter
Optimal Green Solutions
Orlando, Florida
04.2022 - Current
- Collaborated with sales closers to ensure successful appointments.
- Researched & analyzed geographical regions and their corresponding demographics to pinpoint potential prospects
- Exceptionally communicated services in a polished and influential manner
- Evaluated and organized data from salesforce to create a targeted list of potential customers for outbound calls in order to set appointments.
- Established and maintained customer relationships to enhance satisfaction and encourage repeat business.
- Built strong customer connections by consistently reaching out for feedback and supporting their needs.
Server Team Lead
Piazza Italia
Orlando, United States
04.2022 - Current
- Managed inbound calls, processed orders, provided customer support and booked party reservations as well as catering orders
- Demonstrated exceptional proficiency in promoting and selling special menu items, resulting in securing record-breaking sales.
- Delivered eloquent and professional customer service by engaging with customers to discuss menu options, promotional offers, and specific items.
- Facilitated the implementation of training strategies for servers to improve customer service, food safety standards, sanitation practices, and upselling techniques.
- Assisted management with staff meetings to review menus, discuss upcoming events, provide feedback on recent events, and address any other issues or concerns.
- Maintained professionalism and a positive attitude by effectively addressing customer complaints with active listening and composure in high-pressure situations.
Front Desk Agent
LA Fitness
Orlando, Florida
02.2018 - 06.2019
- Delivered outstanding customer service with a warm and charismatic approach
- Provided tailored solutions to customers by advising them about membership plans and identifying their needs.
- Resolved customer complaints in a tactful and professional manner, leading them to a satisfactory solution.
- Assisted members with their questions in regards to memberships, policies, and payments
- Managed incoming calls efficiently by offering valuable guidance or routing them accordingly.
- Collected payments for account balances, guest fees and miscellaneous items.
- Monitored and maintained accurate member account information.
Bartender & Server
Backyard Grill
Houston, TX
06.2019 - 10.2021
- Engaged with guests using strong interpersonal skills to communicate menu options, make suggestions, and efficiently process food and drink orders.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed customer complaints and concerns promptly, maintaining composure and enthusiasm.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
Education
High School Diploma -
Winter Park High School
Winter Park, FL05-2016
Some College (No Degree) - Marketing Management And Research
Valencia College
Orlando, FLSkills
- INTERPERSONAL SKILLS with a charming, emphatic & tactful approach
- PERSUASION and PRESENTATION to professionally market, sell & upsell products
- RELATIONSHIP BUILDING with active listening & concise questioning
- PROBLEM SOLVING by using deescalation, critical thinking & creativity
- BILINGUAL
- ARTICULATE COMMUNICATION featuring eloquence & assertiveness
- HIGHLY ORGANIZATIONAL; efficient application of structuring, prioritization, time management & multitasking
- Accustomed to high paced environments that requires ADAPTABILITY & FLEXIBILITY
References
- Rafael Meneses, 4079675537
- Logan Hardie, 8503132848
- Dericka Brown, 3466775597
- Carolina Diaz, 4072851143
- Luis Monserrat, 3214600982
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Current ServSafe Food Handler Certification
- Responsible Service Of Alcohol
Timeline
Appointment Setter
Optimal Green Solutions
04.2022 - Current
Server Team Lead
Piazza Italia
04.2022 - Current
Bartender & Server
Backyard Grill
06.2019 - 10.2021
Front Desk Agent
LA Fitness
02.2018 - 06.2019
High School Diploma -
Winter Park High School
Some College (No Degree) - Marketing Management And Research
Valencia College