Masters of Professional Studies - Applied Industrial And Organizational
George Mason University
Fairfax, VA 09.2023 - 05.2025
Andres Diaz, MPS
Gaithersburg,MD
Summary
Organizational leader with nearly six years of leadership experience, including close to three years in human resources, supporting multi-site, high-volume manufacturing operations in fast-paced environments. Backed by a Master’s degree in Applied Industrial and Organizational Psychology, I bring a data-informed, management-focused approach to strengthening leadership effectiveness and organizational performance. Known for translating workforce analytics and employee insights into practical, people-centered management decisions that drive engagement, operational efficiency, and sustainable growth. A trusted partner to cross-functional leaders, with expertise in talent development, performance management, and organizational leadership. Adept at fostering inclusive cultures, leading through change, and implementing scalable people solutions that support long-term success.
Education
Bachelor of Arts - Psychology
Loyola University, Maryland
Baltimore, MD 09.2019 - 05.2023
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Skills
- ADP Workforce Now
- Workday HRIS
- UKG Pro
- Microsoft Office
- Python
- Qualtrics
- IBM SPSS Statistics
- Tableau
- RStudio
Work History
Human Resources Generalist
Dreyers Ice Cream
Laurel, MD
10.2025 - Current
- Provide comprehensive HR support to salaried and hourly employees and leadership across all functional areas of a fast-paced manufacturing facility.
- Partner with the HR Manager to execute people strategy initiatives aligned with business objectives, including workforce planning, talent development, and organizational effectiveness.
- Support workforce planning and staffing strategies, including succession planning, organizational realignments, and restructuring efforts.
- Deliver HR services across key specialty areas including training & development, compensation administration, and compliance, consistently meeting or exceeding service-level expectations.
- Organize and facilitate training and development programs to enhance employee capability, leadership effectiveness, and performance outcomes.
- Administer performance management and talent review processes, including goal setting, performance calibration, development planning, and succession discussions.
- Maintain effective employee and labor relations, fostering collaborative “win–win” relationships between management and employees.
- Conduct and support employee relations investigations, ensuring timely resolution, documentation, and adherence to company policy and labor laws.
- Promote an open, inclusive, and equitable workplace culture through proactive communication, employee engagement initiatives, and leadership partnership.
- Ensure compliance with employment laws, company policies, and labor agreements, providing accurate policy interpretation and guidance to leaders and employees.
- Utilize HRIS systems (e.g., UKG) and data analytics to support decision-making, reporting, and continuous improvement efforts.
- Provide off-shift HR coverage and support for extended hours to meet the needs of a multi-shift manufacturing operation.
Human Resources Generalist,
Sysco Foods Inc.
Laurel, MD
06.2023 - 10.2025
- Acted as a business partner to stakeholders at all levels, collaborating with local and regional leaders to align HR strategies with business objectives and ensure operational success.
- Acted as a trusted liaison between employees and management, fostering open communication, addressing concerns, and maintaining workplace trust.
- Coached and supported managers in areas such as employee engagement, documentation, discipline, and performance improvement planning, enhancing leadership capabilities.
- Served as the Human Resources Business Partner for a warehouse with 150+ employees, providing strategic HR guidance and operational support.
- Functioned as the in-house Leave of Absence Administrator for over 1,500 employees across four operating companies within two warehouses, ensuring compliance with FMLA, ADA, and Workers' Compensation requirements.
- Managed the talent acquisition process, improving candidate quality and reducing time-to-fill ratios through effective sourcing, screening, and onboarding strategies.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Partnered with payroll to manage pay data processing, ensuring compliance with wage and hour regulations and supporting operational efficiency.
- Conducted thorough, confidential investigations into discrimination, harassment, and workplace violence, ensuring compliance with company policies and legal standards.
Sortation Associate
Amazon
Aberdeen, MD
10.2021 - 05.2023
- Responsible for ensuring that processing and efficiency are adequately completed in a cooperative environment.
- Collaborated closely with other departments during peak season rush periods to ensure on-time deliveries for customers.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
Rehabilitation Specialist Intern
Sheppard Pratt
Towson, MD
08.2022 - 11.2022
- Participated in the initial assessment, intervention, planning, and re-evaluation of clients' treatment plans based on their behaviors.
- Executed and complied with policies regarding patient admission, care, and records to maintain standards of excellence for patients and families.
- Empowered patients by teaching self-management techniques, promoting independence in daily activities.
Account Supervisor
Call4Health
Linthicum Heights, MD
10.2018 - 07.2021
- Supervised the day-to-day operations of the division, and ensured employees were on time, performing, and meeting daily and weekly goals.
- Ensured that the shift was adequately staffed and that schedules were adhered to.
- Promoted employee motivation, coaching, and development. Engaged in daily communication with clients to establish and maintain positive working relationships.
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
Accomplishments
- Independently developed and implemented a leadership-driven recognition program across two sites, enhancing engagement and performance visibility for over 1,500 employees.
- Collaboratively created a peer-to-peer recognition program adopted across 40+ sites, promoting a culture of appreciation and standardizing monthly recognition efforts.
- Successfully participated in the merging and operational integration of four operating companies within three warehouse locations, contributing to cultural alignment, communication strategy, and workforce transition support.
- Nominated to participate in a competitive Human Resources development program, collaborating with HR professionals from other company branches to exchange best practices and drive strategic improvements.